Greet the Patient with a smile,Initiating the Registration Process of PatientsEnter Patient Data in Software correctly,Taking relevant documentationDoing Cash/Credit/Panel Billing,Cash Handling,Submission of Bills to the concerned Dept.

Senior Guest service AssociateDaily Front Office Operations and Guest Handling• Night Audit Operations and Reports• To ensure smooth Check-in & Checkout process• Email Documentation and back-office work as per guidelines• Evaluate levels of Guest satisfaction and requests• Ensure repeat and VIP Guests has given WOW services• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities • Maintain good communication and working relationships with all hotel departments

Used (software) to process reservations, check-ins & checkoutsGreeted guests at front desk & engaged in Pleasant conversationWhile managing check-in process.Politely welcomed arriving guests, providing Room keys & information an amenities & policies. Making fortnightly KPI Report, ATR on AV checkout interviews Reports.Responsible for nightly financial performance management report also.Responsible for housekeeping consumption report.Calculated billings & posted charges to room accounts, reviewing all charges with guests at checkout. Asked customers questions to meet special requests.Responsible for answering calls & routing callsMaintained an updated inventory of front office supplies.Take care of guest sections, rooms, request, complaints & so on

Hotel TraineeHad internship in four deparment Front officeHousekeepingFood and BeverageFood Production