Experienced IT Service Manager/Business Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Software Development Life Cycle (SDLC), SQL, Requirements Analysis, Database Design, Oracle PL/SQL Development, Unix, Microsoft SQL Server, Couchbase administration, Data visualization tools, ITIL practices such as Incident, Change, Problem and Configuration Management along with Service Transition, Continual Improvement and Risk and Availability management.Presently working as IT Service Manager managing IT services and Suppliers for Business leading to customer satisfaction. ITIL V4 Foundation certified by PeopleCert. Certified by Microsoft in MS Azure fundamentals. Strong information technology professional with a Bachelors focused in Electronics and Communications Engineering. Possess PG Diploma in Business analytics and Business intelligence.