As Manager at Cognizant, my role centers on pioneering cloud migration strategies and implementing cutting-edge solutions. With a strong command of Amazon Web Services, including Amazon Connect and Lex, my expertise lies in transforming and deploying robust cloud contact centers with consistently excel in project delivery, collaborative approach in managing complex, multi-vendor environments.My journey over the past few years has been marked by a steadfast commitment to digital contact center transformation and solutions. The goal is to streamline technologies, enabling businesses to enhance their customer engagement through innovative IVR and Chatbot systems. Adding with rigorous analytical skills and effective stakeholder management.