Ankit Maharaj Singh Email & Phone Number

Gurugram, Haryana, India

Develop and implement Quinte's growth strategy. Identify new business opportunities, evaluate potential business partners, and determining the best approach to achieve growth objectives. Head of marketing, sales and business development, client retention and relationship management.

Gurugram, Haryana, India

New York, New York, United States

Operational Strategies & Leadership• Managing operations across large and SMB (small and medium banks) on issuer side and SME (small and medium enterprises) merchants and retailers on the acquirer side across geographies• Developing effective fraud prevention strategies tailor-made to combat organizational challenges. • Manage large team of specialists across businesses including fraud prevention, business intelligence, transitions and sales. • Facilitating effective service… Show more Operational Strategies & Leadership• Managing operations across large and SMB (small and medium banks) on issuer side and SME (small and medium enterprises) merchants and retailers on the acquirer side across geographies• Developing effective fraud prevention strategies tailor-made to combat organizational challenges. • Manage large team of specialists across businesses including fraud prevention, business intelligence, transitions and sales. • Facilitating effective service delivery cross channel fraud prevention expertise across payment channels like Credit card, debit card, checks, ACH & Wire for the issuer world. Working towards making following services efficient and smarter to benefit clients: Order review management Chargeback management Cart abandonment management for merchantsStrategy formulation for reducing incidents of the following:  Account take over (ATO Identity theft Anti-Money Laundering (AML) managementBusiness Development Responsibilities• Responsible for driving the business development channels for attaining new clientele on both issuer and acquire side. • Creating and efficiently executing the sales pipeline via campaign management inclusive of B2B sales, lead sales discussions as a subject matter expert• Generating sales opportunities by identifying pain areas and executing tailor-made solutions by applying below specialties: Project management Business Development Management  Client Relationship Management Operations and Delivery ManagementDigital Brand Development & Marketing• Developing, implementing and managing marketing campaigns to promote business brand and services offered• Enhancing brand awareness within the digital and physical space• Driving Marketing Team for higher web traffic and lead development• Driving social media marketing strategy and harnessing digital power for business development Show less

Greater Atlanta Area

Gurgaon, India

Fraud prevention operations for multiple clients across payment channels including Credit Card, Debit Card, ACH, eCommerce. Additionally, spearhead the fraud and risk management business development efforts and support as a subject matter expert. Strategic partner to the business development team for winning new clientele and add value across all stages, starting from leads generation to business transition and integration. Research and develop effective strategies for the SMB group (small and… Show more Fraud prevention operations for multiple clients across payment channels including Credit Card, Debit Card, ACH, eCommerce. Additionally, spearhead the fraud and risk management business development efforts and support as a subject matter expert. Strategic partner to the business development team for winning new clientele and add value across all stages, starting from leads generation to business transition and integration. Research and develop effective strategies for the SMB group (small and medium banks) across geographies. Show less

Gurgaon, India

Gurgaon, India

Responsible to provide support from the business to the front end- Risk Sales team on all aspects relating to new business, proposals, transitions, research and data management. Also continue to lead the operartions team for VIP strategy and analytics

Gurgaon, India

Responsible for all process metrics like detection rate, fraud loss, sales, etcResponsible for Scheduling, Forecasting, Head count & Capacity planning in Risk OperationsRe-engineered the Analyst quality review sheet which has been instrumental in closing process gaps.Lead the Risk employee engagement strategy including initiatives like good citizenship & implementing the employee value programSuccessfully developed rules sets through fraud data trending which helped in… Show more Responsible for all process metrics like detection rate, fraud loss, sales, etcResponsible for Scheduling, Forecasting, Head count & Capacity planning in Risk OperationsRe-engineered the Analyst quality review sheet which has been instrumental in closing process gaps.Lead the Risk employee engagement strategy including initiatives like good citizenship & implementing the employee value programSuccessfully developed rules sets through fraud data trending which helped in increasing sales and reducing fraud within the processUnderstood the pulse of the floor by diligently following up on the monthly supervisor skip level meetings with the analysts.Initiated and successfully implemented various waste reduction projects to ensure 100% client satisfactionAdjudged Supervisory excellence award and retention champion award at the Quatrro Risk excellence awards Dec 2010. Show less

Gurgaon, India

Citi Cards (U.S. Inbound Customer Service & Up sale)The position included managing a team of 15+ CSEs focused towards helping the card members with their accounts and also up sale Citi card account products. Targets included - Account Handling Time (AHT), Sales, CSAT, Quality, AttritionKey success: Was awarded star of the month T.L. for Jan 2007Recorded highest Sales % of 157.34 % since the inception of the process. 0 Dissatisfied reviews received in external… Show more Citi Cards (U.S. Inbound Customer Service & Up sale)The position included managing a team of 15+ CSEs focused towards helping the card members with their accounts and also up sale Citi card account products. Targets included - Account Handling Time (AHT), Sales, CSAT, Quality, AttritionKey success: Was awarded star of the month T.L. for Jan 2007Recorded highest Sales % of 157.34 % since the inception of the process. 0 Dissatisfied reviews received in external surveys, consistently met CSAT and Quality targetInitiated and successfully driven CSAT at site level by including the WOW call Parameter, procedural change accepted, approved and acknowledged by the client Show less

Gurgaon, India

Network 3 G (U.K. Outbound sales process)The position included managing a team of 20+ sales offices with a core goal of sales. As a team leader I was able to surpass the sales targets and also maintain the lowest attrition across the board. In line with the good work, was given the opportunity to lead 2 teams - total of 40+ FTEs as a test project to increase the span of team leaders, The project was successful and thereby gave the organization the opportunity to execute resource… Show more Network 3 G (U.K. Outbound sales process)The position included managing a team of 20+ sales offices with a core goal of sales. As a team leader I was able to surpass the sales targets and also maintain the lowest attrition across the board. In line with the good work, was given the opportunity to lead 2 teams - total of 40+ FTEs as a test project to increase the span of team leaders, The project was successful and thereby gave the organization the opportunity to execute resource planning more efficiently. Show less

Gurgaon, India

As a customer services executive, the prime responsibility included helping the customer with regards to their accounts in the most efficient, accurate and friendly manner. Had the opportunity to be trained across multiple LOBs and was also appointed as a CFDQ (Customer Focused Decision Quality) SPOC in line with good performance under the quality parameter. Was recognized to have 100% Quality scores for a period of 3 consecutive quarters.

Chandigarh Area, India

US wireless salesThe position entailed hardcore sales for US partners across multiple products. Had the opportunity to be cross trained for selling wireless connections and also credit cards. Was awarded the best sales officer for three consecutive months. In line with good performance, was given to opportunity to take on a project for creating new rebuttal statements under the telemarketing sales regulations in order to create a need for the client product.

Chandigarh Area, India

The position included sales of music related products across all genres. Was given the opportunity to focus on International music department and was successful in achieving the sales targets. The position also included acquiring the correct amount and category of stock in order to ensure that the customer needs are met. Was also, appointed as the event manager in order to handle all the major entertainment events in North India.

Master Of Business Administration - Mba, Operations And Strategic Management

B.Com, Commerce

Commerce, Commerce