Instructional and Product Design (UI/UX)• Spearhead the leadership and coaching global design team, driving high-quality instructional and UI/UX design outcomes.• Coordinate, oversee and deliver 90+ design projects annually, from conception to completion, achieving a 99% on-time delivery rate and consistently aligning with business objectives.• Partner with subject matter experts and business leaders to develop learning projects tailored to specific regional needs, increasing product alignment with market demands by 80%.• Design and prototype user interfaces (UI) for digital deliverables, enhancing user experiences (UX) and contributing to a 25% increase in user satisfaction scores.• Produce storyboards, wireframes, mock-ups, and other deliverables for product and learning design projects, tailored for both internal employees and external clients, boosting project engagement by 20%.• Develop comprehensive e-learning modules, flyers, videos, websites, and apps using Adobe Creative Cloud (Illustrator, XD, After Effects), Camtasia, Articulate 360, and Figma; implemented SAM and ADDIE models to ensure effective learning solutions.• Integrate AI technologies to personalize user experiences, streamline content development, enhance data-driven decision-making, and optimize both product design and learning programs, leading to a 15% reduction in content development time.• Analyze feedback and data to refine learning solutions and product designs, achieving a 20% improvement in product effectiveness.• Conduct POCs and partner with vendors to enhance efficiency.• Conduct research and training needs analysis using models like SAM and ADDIE, shaping content according to industry standards, business strategies, and insights, leading to a 35% improvement in learning retention.• Manage Learning Management System (LMS) and Learning Experience Platform (LXP), developing adoption strategies that increase platform usage by 20%.

Identifying new skills and knowledge for employee development || Conduct needs and gap analysis for learnings || Establish unique strategic product and training plans/modules || Ensure highest levels of safety & service standards and are compliant with DGCA, National & International regulations || Track and report progress training programs || Manage vendor relations || Training program are within planned budget || Design and develop prototype UI for digital deliverables, ensuring a engaging UX || Design product related projects (e-Learnings, Videos, Storyboards, Flyers etc.) using Adobe Creative Cloud- Illustrator, XD, Premiere Pro, Storyline 360, Figma etc. || Ensure consistency in the quality of programs || Adopt initiatives and ensure best industry practices are used

DesignDevelop content strategy || Stakeholder management || Conduct needs and gap analysis using models like ADDIE etc. || Cost effective methods to deliver projects || Design and develop prototype UI for digital deliverables, ensuring a engaging UX || Design product related projects and instructional materials (e-Learnings, Videos, Storyboards, Flyers etc.) using Adobe Creative Cloud- Illustrator, XD, Premiere Pro, Storyline 360, Figma etc. || Learning Management System (LMS) || Analyze and develop curriculum, course outlines, training aids, manuals, other materials and products || Storyboarding, creating and publishing engaging contentSafety and Emergency Procedures (SEP) InstructorDGCA licensed SEP instructor on Airbus-320-321 || Certified instructor under Train the Trainer program. || Training delivery- virtual, contact and practical drills || Developing, creating, executing and testing all modules and processes in accordance to DGCA Regulations || Conduct flight surveillance checks as per regulations || Maintain and update all comprehensive, written and oral examination || Investigating incidences that may be a training event or a training issue || Be self-abreast of recent developments in safety || Identify and run, timely as well as effective initiatives/projects with positive organizational impact

Key Focus Areas:Managing and mentoring team of cabin crew || Base In charge at Prague, CZ || Trained on Boeing- 737-800, 737-900 || Passenger safety || Conducting annual checks of crew-members || Conducting safety checks to comply with DGCA regulations || Customer Experience || CRM

Key Focus Areas:Trained for Airbus Type A-319, 320, 321 and 330 || Professional Bar Tender || Maintaining Kingfisher first, standards (UK/ Asia) || Effective Resolution to customer concerns || CRM || Passenger safety

Key Focus Areas:Guest check-in and check-out ||Executive Lounge Associate || Processing guest payments