Ankit Malik Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Led execution of GTM strategy to grow the installation base of industry solutions in financial institutions by increasing consumption and adoption of our licenses.o Responsible for managing client relationships, developing industry-specific practices, managing resources, overseeing complex enterprise engagements, and oversight for delivery excellence.

Managed services bookings (RFP/RFI) and delivery for Salesforce Clouds and Salesforce ISV solutions.

Led complex multi-stakeholder transformation programs for Telecom Industry.

Toronto, Canada Area

Toronto, Canada Area

- Led programs to deliver SAAS based credit lending application for a commercial bank to increase customer experience and to increase operational efficiencies.- Led delivery of a complex project, for a life sciences organization to increase sales effectiveness and to transform their contract management process.-Led solution design for a project, for the 2nd largest Canadian Bank, to improve its retail banking experience and increase cross-selling.- Coached & mentor teams by setting achievable goals and providing feedback.

Toronto, Canada Area

Lead engagement with C-level stakeholders to define customer’s vision and realize that vision by mapping and implementing capabilities of salesforce in the areas of sales productivity, service optimization, marketing automation, and social media for customers to gain significant competitive advantage.• Manage a portfolio of salesforce accounts, across northeast US and Canada and extend product’s footprint by identifying expansion opportunities within territory and collaborating with sales teams to achieve and ensure growth. • Analyzed data related to our verticalization of our customer base to develop a success practice to help customer's drive better value from their implementation. • Identify expansion opportunities and collaborate with regional sales leadership teams to meet upsell quota for new reoccurring revenue. Actively engage in up-sell process to advance opportunities to the next stage and maintain a solid pipeline. • Build team of new success managers by hiring, mentoring and on-boarding new hires.

Bangalore/London

• Managed growth of telecom practice by delivery of RFI/RFP responses and proposal documents• Develop solutions to manage project costs, resource utilization and meeting the service levels defined under the agreements.• Developed $10M practice to drive revenue growth and achieved an increase in Wipro services footprint across Europe.• Led call center transformation projects which improved agent efficiency for a telecom client by implementing workflows, complex assignment rules and superior call handling which resulted in reduction of average call handling times and first call resolution rates by almost 30%.• Interface with users for requirement gathering, developed functional design, estimated project deliverables, timelines & carried out user training activities facilitating successful go live of telecom systems.• Recognized and awarded as peak performed at Wipro for achieving highest level in customer satisfaction

• Subject matter expert in telecom solutions for Media vertical, NBC was one of my top customer• Implement CTI solutions for customer relationship management solutions (CRM) for clients to improve call center response time and agent productivity and reduce selling and marketing costs.• Gather business requirements, analyze gap between standard Applications functionality and business processes and design solutions in line with standard Alcatel Implementation Methodologies.

• Implement Alcatel VOIP modules for enterprise infrastructure projects for the banking verticals, & implemented business intelligence for reporting and customer information management.• Gather business requirements, analyze gap between standard Alcatel telecom solutions and business processes and design solutions in line with standard Alcatel Implementation Methodologies.

Mba, Strategy

Activities and Societies: 1) Delivered corporate study project for auto manufacturer 2) Schulich's buddy program 3) Executive for GBC's.

Bachelors Of Engineering, Electronics

Electronics

Digital Marketing: Social Media And Online Strategies

Understand how the elements of a digital marketing strategy can bring customers to you, including the power of search engine optimization.