Ankit Mohan Email & Phone Number

Gurgaon, Haryana, In

Responsible for the following processes for the entire SBI Card Portfolio:1) Customer Onboarding2) Early Activation3) Customer Retention/Attrition Control4) Block/Reissue/Replacement of Cards5) Multiple RBI Projects

Gurgaon, Haryana, In

Mumbai , Maharashtra, In

Mumbai , Maharashtra, In

(1) Credit card through outbound Channel(2) Monitoring productivity(3) Analysis and database management(4) Monitoring activities through various MIS(5) Managing and monitoring various admin and backend activities(6) Ensuring product maintenance through competitive benchmarking and customer feedback.(7) Tracking product performance in terms of market share, delinquency, cost of acquisition, productivity, channel performance and overall economics and profitability.(8) Responsible for developing offerings including: product strategy, product definition and launch and commercialization aligning it with the Bank's strategic and regional imperatives, and communicating the same to various channels.(9) Work closely with Business Intelligence Unit, Operations, Legal, Compliance, Quality and Technology in executing business process re-engineering and product customization.(10) Responsible for the PnL for the concerned products.(11) Reviewing the existing process and ensure enhancements for better service delivery and reduction of inherent risks in the processes(12) Ensuring product and process modifications to comply with the regulatory guidelines

Bangalore, Karnataka, In

Key Deliverables: To relentlessly chase, achieve and exceed sales targets of my team of TSMs (Territory Sales Managers), as defined by the Zonal Manager or the Reporting Manager. To read, understand, absorb, retain and practice the Practo Way of Sales and to ensure its implementation in letter and in spirit.  To ensure a healthy bank of well qualified leads for each of my territories. Tracking our product’s performance, monitoring our market share, channel performance and the overall PnL.  To ensure that the quality meetings takes place every day in the field and with the team to review the previous day's interactions, current day’s plan, and overall sales pipeline built for the month. To ensure the sales happen within the regulatory authorities and in an ethical manner. To ensure regular enhancements in the selling and account management process. To ensure that Weekly Reviews take place individually with each team member for the following reasons: a. To analyze the less than ‘benchmark’ efficiencies, and identify the reasons for the same, b. To communicate the reasons to the Team member and guide, motivate and ‘push’ them towards the benchmarks and beyond, and c. To review the incentive earned by each team member To ensure that I lead from the front by being actively present in the market with my team member in order to: a. help them with sales closures, b. give on ground constructive feedback for improvement, and c. keep their overall motivation levels high. Sales Administration: a. To drive CRM implementation within the team, b. Making sure the revenue collections for the sales closed by his team members is closest to 100%, c. To ensure the highest standards amongst my team with respect to integrity and commitment, andd. To maintain high levels of motivation across my team by consistently ensuring a high quality learning and professional experience and thus minimize attrition.

Bangalore, Karnataka, In

1. Achieving clearly defined individual and team sales and customer sales / services targets.2. Responsible for handling customer queries3. Recommends potential products and services to the management by collecting customer information and analyzing customer needs4. Follow the guidelines required for delivering each campaign / promotion5. Resolving the customer queries or issues within the assigned TAT6. Building and maintaining strategic relationships with the customers and the channel partners7. Creating and retaining customer loyalty and preference by establishing a rapport with the customer, resolution of the customer concerns and facilitating the delivery of services to the customer8. Suggesting additional products and services 9. Putting customers in touch with someone senior should they need it

Executive Education Program, Managerial Effectiveness

Executive Education Program, Fintech: Business Models, Strategy And Tactics

Mba, Marketing

Bachelor'S Degree, English Literature

Senior Secondary, Commerce