I am Dynamic professional, having hands-on-experience of Customer Service and Quality Optimization Analyst.Hold a Master’s Degree in Computer Science from Extol collegeI have extensive experience in achieving a good conversion, chatting with customers and recording details of inquiries, comments, and complaints.Proficient in communicating and coordinating with internal departments.Strong experience in solving the quires of customer and provide the final resolution to them.Proficient in preparing and modifying documents including correspondence, reports.Well versed in using data analysis about customers' history with a company to improve business relationships with customers.Good experience in Microsoft Word, high speed in typing.