o Led daily operations, including shipping/receiving and counter duties, maintaining smooth process flow with 99% accuracy rate and enhancing operational efficiency.o Provided prompt and accurate assistance for car parts and exceptional customer service using automotive product knowledge and parts catalogs, ensuring customer satisfaction to drive sales.o Liaised with internal teams to Improve delivery processes and enhanced operational efficiency, improving order fulfillment times by 25% and shipping errors by 20%.

o Directed parts warehouse operations, optimizing inventory management and conducted regular cycle counts to ensure 100% inventory accuracy with 3M+ worth parts also reduced purchasing cost by negotiating with suppliers.o Fostered strong customer relationships and Collaborated with the service team to ensure timely and accurate delivery of heavy-duty truck and trailer parts using cross referencing, resulted 40% customer satisfaction improved.o Collaboratively worked with teams, conducted market research and sales analysis to identify new sales opportunities and adjust pricing strategies, contributing to 70 % dead stock clearance and overall business growth.

o Managed profit center operations, including sales forecasting, budget and monthly/quarterly schemes planning, setting performance and driving area-wise, product-wise, and dealer-wise sales with increased profitability.o Led a network of 20+ dealerships, developing performance in terms of Delivery, Billing, Retail and Collection, conducted regular training sessions to enhance staff capabilities and dealer performance.o Conducted regular market researches and Implemented strategies to increase market share, growing from 1.8% to 23.4% over 2 years by optimizing dealer networks and strengthening relationships with sales teams.

o Led territory management operations, overseeing billing, delivery, retail, and collection processes, handling Dealership management and Enquiry management systems, while provided mentorship and coaching to dealer sales executives, enhancing their skills and driving higher sales performance in agriculture tractor segment.o Spearheaded market development activities to achieve a significant increase in market share from 6.2% to 18%, driving market penetration and brand presence, monitored market trends and actuarial trends to develop effective counterstrategies, positioning the company for competitive growth.o Built strategic alliance and tie-ups with dealership teams to support the launch of new products and company schemes ensuring their successful execution, alignment with demands and enhancing product positioning.

o Led territory management operations, overseeing billing, delivery, retail, and collection processes, handling Dealership management and Enquiry management systems, while provided mentorship and coaching to dealer sales executives, enhancing their skills and driving higher sales performance in agriculture tractor segment.o Spearheaded market development activities to achieve a significant increase in market share from 6.2% to 18%, driving market penetration and brand presence, monitored market trends and actuarial trends to develop effective counterstrategies, positioning the company for competitive growth.o Built strategic alliance and tie-ups with dealership teams to support the launch of new products and company schemes ensuring their successful execution, alignment with demands and enhancing product positioning.

o Managed complete retail process for spare parts, light commercial vehicles/ buses, achieving sales targets, enhancing customer satisfaction and identified new market opportunities and developed strategies to increase saleso Developed strong relationships with new and existing customers, generating leads and gaining insights into customer needs within the Light commercial vehicles segment.o Coordinated the entire sales process, including documentation, financing, insurance and registration, ensuring a seamless customer experience.