Who is Ankit Pal? Overview
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Ankit Pal is listed as Senior Analyst at HCLTech, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ankit Pal.
Ankit Pal previously worked as IT Customer Support Executive at Trigent Software Inc and Partner Consultant at Xpheno. Ankit Pal holds B.Tech, Electronics And Communication Engineering from Dream Institute Of Technology.
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Email format at HCLTech
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HCLTech
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Profile bio
About Ankit Pal
A highly motivated, result-oriented professional with 3 years of experience in Customer Service Executive & IT Technical Support Executive. Aiming to leverage a unique set of skills and capabilities gained through working in fast paced and multi-tasking environments to successfully fill the responsible role at your company that enhances my professional skills,communication skills & technical skills.
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5 roles
Ankit Pal work experience
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It Customer Support Executive
Current- Deployed in Client office in Accenture Solution Private Limited.
- Offering backend support to the key Telstra customers who are all using Mobile, SIM cards, WIFI and broadband services.
- Creation of new account to the customer. Uploading configuration for new mobile phone and new broadband services.
- Responsible for a move, an add, a change, or a disconnection of services.
- Handled escalation from the clients and customers.
- Working on Service Request Management and Incident Management.
Aug 2022 - Present
Partner Consultant
Providing first & second level support and conveyed resolution to customer issues via phone call chat and email.Collected customer information and analyzed customerneeds to recommend potential services.Resolved issues through active listening and open-endedquestioning, escalating major problems to manager.Troubleshooting technical issues related to.
Apr 2022 - Jul 2022
Customer Support Executive
Providing first level support and conveyed resolution to customer issues via phone call chat and email.Collected customer information and analyzed customerneeds to recommend potential services.Resolved issues through active listening and open-endedquestioning, escalating major problems to manager.Troubleshooting technical issues related to Internet.
Nov 2019 - Dec 2019
Customer Support Executive
Providing first level support and conveyed resolution to customer issues via phone call chat and email.Collected customer information and analyzed customerneeds to recommend potential services.Resolved issues through active listening and open-endedquestioning, escalating major problems to manager.Troubleshooting technical issues related to Internet.
Apr 2019 - Oct 2019
1 education record
Ankit Pal education
FAQ
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What company does Ankit Pal work for?
Ankit Pal works for HCLTech.
What is Ankit Pal's role at HCLTech?
Ankit Pal is listed as Senior Analyst at HCLTech.
Where is Ankit Pal based?
Ankit Pal is based in Bengaluru, Karnataka, India while working with HCLTech.
What companies has Ankit Pal worked for?
Ankit Pal has worked for Hcltech, Trigent Software Inc, Xpheno, Teleperformance, and Concentrix Daksh Services India Private Limited.
How can I contact Ankit Pal?
You can use AeroLeads to view verified contact signals for Ankit Pal at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Ankit Pal attend?
Ankit Pal holds B.Tech, Electronics And Communication Engineering from Dream Institute Of Technology.
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