Who is Ankit Pal? Overview
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Ankit Pal is listed as Senior Analyst at HCLTech, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ankit Pal.
Ankit Pal previously worked as IT Customer Support Executive at Trigent Software Inc and Partner Consultant at Xpheno. Ankit Pal holds B.Tech, Electronics And Communication Engineering from Dream Institute Of Technology.
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Email format at HCLTech
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HCLTech
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Profile bio
About Ankit Pal
A highly motivated, result-oriented professional with 3 years of experience in Customer Service Executive & IT Technical Support Executive. Aiming to leverage a unique set of skills and capabilities gained through working in fast paced and multi-tasking environments to successfully fill the responsible role at your company that enhances my professional skills,communication skills & technical skills.
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5 roles
Ankit Pal work experience
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It Customer Support Executive
Current• Deployed in Client office in Accenture Solution Private Limited.• Offering backend support to the key Telstra customers who are all using Mobile, SIM cards, WIFI and broadband services.• Creation of new account to the customer. Uploading configuration for new mobile phone and new broadband services.• Responsible for a move, an add, a change, or a disconnection of services.• Handled escalation from the clients and customers.• Working on Service Request Management and Incident Management.• Operates multiple kind of requests at one time with customer requests.• Providing end to end solutions and follow ups on the request.• Responded to customer enquiries and provided technical assistance over Phone and email. • Documented all customer information accurately in Database, providing dated notes for future reference.• Troubleshoots Customers network related issues (software and hardware) using this application tools (Mobile Helpdesk, MIA, SIIAM,MICA,CONSOLE).• Ensured 100% on-time delivery for all clients.• Maintained 100% quality throughout the year for all clients.• Took additional responsibilities like Providing training to new joiners & also Audit call & email cases and providing feedback to the agents.
Aug 2022 - Present
Partner Consultant
Providing first & second level support and conveyed resolution to customer issues via phone call chat and email.Collected customer information and analyzed customerneeds to recommend potential services.Resolved issues through active listening and open-endedquestioning, escalating major problems to manager.Troubleshooting technical issues related to Internet services and voice call services.Tracking, routing and redirecting problems to correct resources.Provided customers with updates and periodicstatements on service developments and changes in trends.
Apr 2022 - Jul 2022
Customer Support Executive
Providing first level support and conveyed resolution to customer issues via phone call chat and email.Collected customer information and analyzed customerneeds to recommend potential services.Resolved issues through active listening and open-endedquestioning, escalating major problems to manager.Troubleshooting technical issues related to Internet services and voice call services.Tracking, routing and redirecting problems to correct resources.Provided customers with updates and periodicstatements on service developments and changes in trends.
Nov 2019 - Dec 2019
Customer Support Executive
Providing first level support and conveyed resolution to customer issues via phone call chat and email.Collected customer information and analyzed customerneeds to recommend potential services.Resolved issues through active listening and open-endedquestioning, escalating major problems to manager.Troubleshooting technical issues related to Internet services and voice call services.Tracking, routing and redirecting problems to correct resources.Provided customers with updates and periodicstatements on service developments and changes in trends.
Apr 2019 - Oct 2019
1 education record
Ankit Pal education
FAQ
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What company does Ankit Pal work for?
Ankit Pal works for HCLTech.
What is Ankit Pal's role at HCLTech?
Ankit Pal is listed as Senior Analyst at HCLTech.
Where is Ankit Pal based?
Ankit Pal is based in Bengaluru, Karnataka, India while working with HCLTech.
What companies has Ankit Pal worked for?
Ankit Pal has worked for Hcltech, Trigent Software Inc, Xpheno, Teleperformance, and Concentrix Daksh Services India Private Limited.
How can I contact Ankit Pal?
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What schools did Ankit Pal attend?
Ankit Pal holds B.Tech, Electronics And Communication Engineering from Dream Institute Of Technology.
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