As a Seller Support Supervisor, accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience by providing coaching, guidance, and mentorship to drive achievement of individual and team performance goals. Other responsibilities include interviewing, training, performance management and employee engagement.In October, 2016 moved to manage New Hire team moving to Seller Support which includes transition to their role from Training to Production, accountable for their performance, transition to their new role, understanding seller, performance goals. In this role, I was accountable to manage up to ~35-40 associates at a time.In May, 2019 moved to a deemed Team Manger role (Manager-2), managing a group of ~50 full time associates along with 2 full time Manager-1 Supervisors. This role also includes managing business level programs for the complete site in Hyderabad. Programs currently managed are BCP, Overtime, Training and Development programs for associates, Team Leads & Supervisors.

• Provide point for the resolution for escalated seller contacts• Provide floor support and feedback to Associates on e-mail contacts with a focus on improving productivity and quality of the team• Provide individual coaching and weekly one-on-ones that focus on improving customer satisfaction• Research, identify, evaluate, rationalize, and help select business opportunities for Seller Support team. Identify new ideas and approaches based on interactions with the team• Assist Team Manager in maintaining operational service levels in line with the global Seller support network• Provides positive and professional leadership to all associates• Assist in developing and maintaining team morale• Assist the Team Manager/Ops Manager/ Site Manager in gathering data and preparing reports for analysis

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