Dedicated IT Support Engineer with years of experience in providing technical assistance and resolving IT issues for businesses. Skilled in troubleshooting hardware and software problems, implementing solutions, and ensuring smooth operation of IT systems. Proficient in remote access , ticketing software, SQL basics, applications integration, CRM, Windows 365, SharePoint, networking, email exchange, and ITIL fundamentals. Possess Dell/Lenovo field technician certificate, Microsoft 365 Fundamentals, Certificate IV in Information Technology TAFE, and Bachelor’s degree in Computer Engineering. Committed to delivering high-quality support and optimising IT performance for organisational success.As an IT Support Engineer at Easy Clocking Australia, provide technical and troubleshooting support to clients over the phone, by email, and remotely using TeamViewer. Create and assign tickets according to the status and requirements in ZOHO Desk, and record and create articles for internal staff with the new solution for unknown issues as a knowledge base. Provide remote assistance for hardware troubleshooting using the ZOHO Lens application, and work with highly experienced solutions experts to maintain best-practice environments. Communicate with the customer and gather the requirement for database migration projects, and perform the migration.
