Ankit Patel Email & Phone Number

Tullamarine, Victoria, Australia

- Provide technical and troubleshooting support to clients over the phone, by email, and remotely using TeamViewer- Creating and assigning tickets according to the status and requirements in ZOHO Desk- Record and create articles for internal staff with the new solution for unknown issues as a knowledge base- Provide remote assistance for hardware troubleshooting using the ZOHO Lens application- Working with highly experienced solutions experts to maintain best-practice environments- Create and set up new customer accounts with different windows and cloud-based software- Communicate with the customer and gather the requirement for database migration projects.- Perform the migration project from one software to another- Raising the RMA(Return Merchandise Authorization) with the manufacturer for any hardware replacement issue- Creating onboarding documents for hardware and software installation and setup for new customers- Assisting customers with providing the progress update of inquiries from receipt to closure- Maintain internal IT assets and shipment of the devices

Victoria, Australia

• Provide hardware, application and peripheral product support to end users to facilitate the efficient and productive use of equipment and systems• Effectively recording defects, issues or queries in Lenovo LEAP & Dell TechDirect portal• Place orders for the different parts and modules need to replace• Arrange appointments for onsite troubleshoot and any hardware replacement• Work closely with the resolver team and other functions to ensure timely updates are sent to client• Escalating, communicating and documenting issues with the senior staff as needed• Manage high volume IT incidents and service requests that flow through to the IT help desk• Assist in identifying areas of improvement and opportunity to reduce costs while still meeting service and delivery requirements

Certificate Iv, Information Technology

Bachelor'S Degree, Computer Engineering, First Class

Activities and Societies: Web Development, .NET Framework, C# ASP .NET Coding, Database - SQL, ORACLEDeveloped Web application "Human.

Hsc - Higher Secondary, Science, First Class

Activities and Societies: Physics, Maths, Biology, Chemistry