Ankit Pathak Email & Phone Number

Collaborating closely with the COD Payable team, Last mile Team & courier partners to verifying elevated risk seller ID’s and Block shipping + COD Payment when necessary.Identifying Pre-Weight Fraud, KYC Anomalies, onboarding Document & Bank account verification via 3rd party, Investigate Potential/flagged Suspicious fraud sellers, block shipping & COD payment to mitigate loss.Identifying Duplicate / Multiple account creation by seller (Via KYC, Phone number, Email id and Pickup address) and block shipping & COD payment to control Negative Wallet.Coordinating with the courier partners to get the closure on Lost/ Non-remitted COD/ Weight- freight disputes and Operations buckets (Open shipments / Fake & RTO W/o attempt)Maintained records of damaged goods, backorders, and applicable regulatory reporting.Maintained suspense bank transactions and coordinate with internal team to get them closed and share daily report with the management.Designing & Implementation of new tool used for Fraud detection, prevention and reporting activities of all services.Held responsible for generation of CN/COF and maintaining trackers.Streamlined processes by collaborating with various cross functional teams to eliminate Fraudulent service providers from the system.Managed and resolved incidents according to service agreements.Maintained accurate records of all deliveries using automated systems or manual documents.

Gurugram, Haryana, India

Handling the accounts of courier partners i. e. Blue Dart, Delhivery, Ecom Express, Xpress bees and Ekat Logistic etc.Maintain monthly and fortnightly Courier performance report & WH KPI to share with management along with their deliveries and reverse pickup SLA.Coordinate with their Last mile and First mile team to get the shipment closure on time.Maintain Pin code allocation according to courier partner performance on the delivery and pickup (On the basis of Zone & freight cost analysis)Determined response to effectively deal with emergencies, accidents and breakdowns.Responsible for maintaining courier level Profit and Loss analysis.Responsible for maintaining Shipment level Reconciliation with courier (Lost, Damage, Return and TAT Breach) shipments.Negotiation with courier partner to provide Competitive freight commercial to optimize efficiency in shipping processes.Responsible for maintaining monthly Provisions for financial forecasting.Responsible for generation of CN/COF from courier and signing NDC between each other post closure for audit purposes.Responsible to maintain weekly and monthly Weight audit report with the courier partner and get the weight corrected before billing (As per negotiation)Responsible for verifying monthly Courier freight invoices and coordinate with internal team for on time payment.Held responsible for monthly COD reconciliation with courier partner.Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.Designing SOPs for each courier to minimize losses for Damage/TAT Breach etc. cases.

Advanced Diploma, Computer Programming, Specific Applications

High School Diploma, Computer Programming, Specific Applications

High School Diploma