Ankit Rahangdale Email and Phone Number

Handling low, medium and high priority incidents and ensuring their resolution within SLA.Coordinating with n-level Support Teams to get an incident resolved within SLA.Taking ownership of incident and driving it to closure. Regular follow up with support teams and end users for updates. Co-ordination & chairing of conference, WAR room calls with vendors, resolver groups and management to resolve incident at the earliest.Installation, Upgrade and configuration of IBM software on the client servers to enable file transfers within and outside the bank.Responsible for implementation of high and low priority Change Records, Problem Records, investigating Incidents.Monitoring backups, active directory management.Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environmentsUse tools for alert monitoringResponsible for incident / service call investigation, diagnosis, resolution.

Handling low, medium and high priority incidents and ensuring their resolution within SLA.Coordinating with n-level Support Teams to get an incident resolved within SLA.Taking ownership of incident and driving it to closure. Regular follow up with support teams and end users for updates. Co-ordination & chairing of conference, WAR room calls with vendors, resolver groups and management to resolve incident at the earliest.Installation, Upgrade and configuration of IBM software on the client servers to enable file transfers within and outside the bank.Responsible for implementation of high and low priority Change Records, Problem Records, investigating Incidents.Monitoring backups, active directory management.Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environmentsUse tools for alert monitoringResponsible for incident / service call investigation, diagnosis, resolution.

MFT Tools like axway secure transport, sterling connect direct

I had completed diploma course in Software testing and well versed in Manual testing , SDLC, STLC And automation tools like QTP QC, load runner, Selenium etc

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.Strategic Consulting, including business plan & sales strategy development.Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.