Ankit Raj Email & Phone Number

Bengaluru, Karnataka, India

Driving customer adoption for the tech-touch accounts and ensuring renewals by maximizing product value. This involves tracking usage metrics and devising strategic plans to enhance customer experience and satisfaction. • Developing adoption strategies based on customer usage data• Collaborating with cross-functional teams to drive product value• Achieving better customer usage experience• Driving renewals and expansion

Bengaluru, Karnataka, India

Onboarding and Implementation:Guide new customers through the onboarding process, ensuring smooth setup and integration of the dashboard into their workflows.Provide training sessions to educate users on how to effectively utilize the product to meet their specific needs and goals.Relationship Building and Customer Advocacy:Establish strong relationships with customers, acting as their primary point of contact within the organization.Advocate for the customers' needs and priorities internally, ensuring their voice is heard in product development and improvement discussions.Proactive Support and Issue Resolution:Proactively monitor customer usage and performance metrics to identify any potential issues or areas for improvement.Address customer concerns promptly and effectively, serving as a liaison between the customer and internal security, product, and development teams to ensure timely resolution of issues.Account Expansion and Renewals:Identify opportunities for upselling or cross-selling additional features or services that align with the customer's evolving needs and objectives.Work closely with the sales team to renew customer contracts and foster long-term relationships, ultimately driving customer retention and revenue growth.Feedback Collection and Product Improvement:Gather feedback from customers regarding their experiences with the product, including likes, dislikes, and suggestions for enhancements.Consolidate and analyze customer feedback to provide actionable insights to the product development team, contributing to the continuous improvement of the dashboard and overall customer satisfaction.

Client Relationship Management:Serve as the primary point of contact for designated client accounts, building strong relationships and understanding their technical requirements and business objectives.Conduct regular meetings and check-ins with clients to ensure alignment between project deliverables and client expectations, and to identify opportunities for additional services or support.Project Coordination and Delivery:Coordinate with internal development, design, and QA teams to ensure timely and successful delivery of projects according to client specifications and deadlines.Act as a bridge between clients and the agency's technical teams, facilitating communication and managing expectations throughout the project lifecycle.Technical Expertise and Consultation:Leverage deep technical knowledge to provide expert guidance and consultation to clients on software architecture, technology stack selection, and best practices.Offer proactive recommendations for optimizing and enhancing existing systems, as well as identifying opportunities for innovation and efficiency gains.Issue Resolution and Support:Serve as an escalation point for resolving technical issues or challenges encountered during project implementation or post-deployment.Work closely with internal technical teams to troubleshoot issues, implement solutions, and ensure client satisfaction and project success.Continuous Improvement and Client Satisfaction:Gather feedback from clients on their experience working with the agency, including strengths, areas for improvement, and future needs.Use client feedback to drive continuous improvement initiatives within the agency, such as refining processes, enhancing service offerings, and maintaining high levels of client satisfaction and retention.

Consulting Tally Solutions' partner network, enabling SMEs to scale their businesses by providing end-to-end solutions for growth and expansion.Enabling Partner network to maximize customer acquisition and retention by consulting them on sales practices, customer satisfaction measures and employee training. Directly interacting with the customers of region for collection feedback enhancing service experience.

Scaling sales and distribution channel for the region, managing key accounts.

Gurgaon, India

Interned under Mr. Bhavya Mehra, VP, Delhi Circle