Currently, as a Technical Process Specialist at Infosys, my focus is on leveraging my IT knowledge and harnessing the power of ITIL best practices to optimize infrastructure service management. With a commitment to excellence and a keen eye for detail, I contribute to incident management, service request management, change management, problem management, and knowledge acquisition, ensuring seamless operations and client satisfaction. Having hands on experience with reporting solutions, I specialise in ServiceNow dashboard management, cross-functional charts using Visio, BI reporting with PowerBi, and deck preparation using Advanced Excel (VBA) and PowerPoint.My journey includes a transformative role at Concentrix, where I honed troubleshooting skills across Apple ecosystems and mentored peers, enhancing our team's performance. As I pursue my postgraduate certification at the Indian Institute of Technology, Roorkee, I am poised to integrate advanced cloud solutions into my professional repertoire, aiming for continuous growth and innovation.