Ankit Raval Email & Phone Number

Edmonton, Alberta, Canada

• Ensured site safety and security during labour disruptions and organized protests, effectively de-escalating conflicts with minimal supervision, contributing to a safe environment.• Maintained a high standard of vigilance during 12-hour shifts, including weekends and holidays, resulting in zero incidents of unauthorized access or property damage.• Provided comprehensive incident reports and maintained detailed logs, enhancing communication and situational awareness among team members.• Adapted quickly to various assignments, demonstrating flexibility and commitment by travelling on short notice and working extended periods, ensuring continuous site security.

Edmonton, Alberta, Canada

• Enhanced customer experience by efficiently managing order taking and delivery, resulting in a 20% increase in positive customer feedback.• Maintained high standards of cleanliness and hygiene in the dining area, contributing to a 15% improvement in health inspection..• Assisted in inventory management by accurately tracking and restocking supplies, reducing shortages by 25%.

Toronto, Ontario, Canada

• Enhanced guest service efficiency by implementing streamlined check-in/out processes, reducing wait times by 30%.• Maintained a 95% guest satisfaction rating through prompt resolution of inquiries and personalized service.• Leveraged local knowledge to increase guest engagement and repeat visits by 20%.• Managed and resolved over 75 guest issues monthly, achieving a 90% resolution rate and preventing escalations.

India

• Resolved inquiries via phone and email, consistently exceeding targets and ensuring high customer satisfaction and efficient issue resolution.• Set up new user accounts, managed password issues, and provided account assistance through Active Directory, streamlining user onboarding and off-boarding processes.• Participated in cross-functional IT projects, offering insightful knowledge and experience to enhance project outcomes.• Provided remote support for hardware and software issues, including Microsoft Office 365 and PC/printer problems, ensuring timely resolution and user satisfaction.• Maintained comprehensive IT documentation, user guides, and configurations, ensuring accuracy and accessibility of information.