Ankit Rawat Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Key responsibilities - Indigo (As an IT Assistant Manager – Servicenow ITOM) • Translate business requirements into technical architecture of the proposed solution taking advantage of out of box functionality minimizing required customization.• Performed the task of using Discovery to load configuration information to CMDB.• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.• Performs integrations and process automation using ServiceNow Orchestration.• Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.• Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.• Experienced in Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.• Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool.• Worked on Discovery to update computer related information on regular basis.• Implemented monitoring tools like SolarWind, Solarwind sentry, AWS cloudwatch , Azure, BMC Truesight , V_Centre, V_realise , Ansible.• Configured IP Addresses to identify the undiscovered CI’s and insert them into CMDB.

Gurugram, Haryana, India

--Key responsibilities – CMS (As a Senior Customer support engineer). Responsible for managing and maintaining the entire IT operations and issues of the clientlocation. Monitoring all office branches hardware & Software’s requirement. Troubleshooting system performance and network communication in sites Troubleshooting system performance and network communication in sites Working and troubleshooting knowledge of hundreds of business application and softwaredevelopment, testing and personal business application etc. Performing daily basis activity for health check-up of all IT equipment’s projectors and criticaldevices in the organisation. Conducting Training session for a user’s on specific application. Coordinating with different vendors for problem resolution. Responsible for providing AV support in Audio and video call conference in Meeting/ Trainingrooms and & command centre room. Coordinating with concern teams e.g. NOCs, Core Networks Operation teams for troubleshooting reported faults.Skills Configure, deploy, maintain, troubleshoot and support computer workstations, laptops,printers, mobile devices, phones and other computer and telecommunications equipment. Managing antivirus policies and pro-active monitoring of threats.Diagnose and resolve unique, nonrecurring problems associated with application softwareand operating systems; determine the source of problems and classify their level, priorityand nature. Maintain inventory of installed software, manage software licensing and create policies andprocedures for upgrades. Managing & maintaining Backup of All IT equipments.. Ability to support AV devices. Troubleshooting and configuring Wifi and LAN.

Noida Area, India

Master Of Computer Applications - Mca, Information Technology, 70 %

Bca, Information Technology, 60 %