Ankit S Email and Phone Number

Managed a large volume of incoming calls, emails, and chats regarding financial software support.Interacted with customers, partners, and software developers to provide advice and assistance, ensuring customer satisfaction.Identified, analyzed, and documented product bugs and fixes across financial reporting, databases, application servers, and new technologies for product management and engineering teams.Prioritized and resolved issues of the highest technical and business severity.Handled customer complaints and provided appropriate solutions and alternatives within time limits, following up to ensure resolution including identifying workarounds and communicating those to customers.Maintained a working knowledge of all company products and technologies.

Provided excellent customer service by diligently assisting callers, demonstrating empathy, and managing difficult client relationships professionally.Actively listened to callers' concerns, issues, and inquiries, ensuring prompt resolution and delivery of required information while fostering a supportive environment.Effectively escalated issues to the respective teams for swift resolution, demonstrating organizational skills and attention to detail.Demonstrated proficiency in Microsoft Office software to streamline processes and enhance efficiency in task execution.Maintained a positive and composed attitude while responding to callers, exceeding customer expectations and consistently meeting service level agreements (SLAs) in specific metrics.Strived for continuous improvement by proactively addressing concerns and seeking opportunities to enhance customer satisfaction, leveraging demonstrated oral and written English competency.