Workday HCM Analyst. Alight (State Street)Key Deliverables:• Working as a tier 3 point of contact for Workday Support queries.• Setting up and maintaining business processes such as hiring employeesor contractors, changing an employee’s position through promotion,demotion or lateral movement.• Creating Supervisory/Matrix Organizations, Cost Center, Cost CenterHierarchies and location hierarchies maintenance and modification ofWorkday Business Processes and definitions.• Troubleshoot and performed corrections/rescinds for client issues withWorkday transactions.• Maintaining the business process in both staffing models like positionmanagement and job management.• Worked on EIB inbound and outbound integration.• Worked on various WFA related Defensive Queries.• Managed production support, user queries.• Worked on Regression testing on various tenants including Sandbox,Sandbox preview.• Directed interaction with the end-level use for support issues,development of reports as per the user requirement, support forWorkday integration issues, co-ordinate with the offshore team, and aweekly update on the work status.• Preparing Report using MS Excel.• Worked the business process for Supervisor change request andupdating employee compensation bonus plan, merit plan, salary planand hourly plan.• Successfully achieved daily targets given by the Team Lead.• Assisted colleagues during business peak season or high-volume days.• Trained team members on various business process and EIB load.• Acted as Auditor for BAU tickets.• Proficient with HrX CRM tool.

• Campaign Development: Strategize, plan, and execute marketing campaigns to increase brand visibility and drive product/service awareness. • Market Research: Conduct comprehensive market research to identify target audiences, market trends, and competitor strategies. • Digital Marketing: Manage digital channels, including social media, email, and online advertising, to optimize outreach and engagement. • Content Creation: Develop compelling content for various platforms, ensuring brand messaging consistency and resonance with the target audience. • Brand Management: Contribute to the development and maintenance of the brand identity, ensuring it aligns with company objectives and resonates with the target market. • Customer Engagement: Implement customer engagement strategies to enhance brand loyalty, satisfaction, and retention. • Analytics and Reporting: Utilize analytics tools to measure the success of marketing campaigns, generate insights, and provide regular reports to assess performance. • Event Coordination: Plan and execute events or promotional activities to boost brand visibility and support marketing initiatives. • Collaboration: Work closely with cross-functional teams, including sales, creative agencies, and other departments, to align marketing efforts with overall business objectives. • Budget Management: Effectively manage marketing budgets, optimizing spending for maximum impact and return on investment.

• Customer Relationship Officer (CRO): • Customer Service Excellence: Demonstrate a commitment to delivering exceptional service to ensure customer satisfaction and loyalty. • Communication Skills: Effectively communicate with customers to address inquiries, provide information, and resolve issues in a timely manner. • Problem-Solving: Exhibit strong problem-solving skills, swiftly identifying and resolving customer concerns to their satisfaction. • Interpersonal Skills: Build and maintain positive relationships with customers, fostering trust and rapport. • Conflict Resolution: Handle customer conflicts professionally, finding positive resolutions to maintain customer goodwill. • Adaptability: Display flexibility in addressing various customer needs and adapting to evolving situations. • Team Collaboration: Collaborate with internal teams to enhance the overall customer experience and resolve complex issues. • Upselling/Cross-Selling: Identify and pursue opportunities to upsell or cross-sell products/services, contributing to revenue growth. • Record Keeping: Maintain meticulous records, ensuring accurate and up-to-date customer information. • Customer Feedback: Act on customer feedback, continuously striving to improve service quality and exceed expectations.

• Inbound Customer Service Representative: • Customer Assistance: Provide prompt and courteous assistance to customers via various communication channels, addressing inquiries and resolving issues effectively. • Product/Service Knowledge: Possess a comprehensive understanding of products or services to offer accurate information and guidance to customers. • Problem Resolution: Utilize strong problem-solving skills to identify and resolve customer concerns, aiming for first-contact resolution whenever possible. • Communication Skills: Demonstrate excellent verbal and written communication skills in interactions with customers, ensuring clarity and understanding. • Empathy and Patience: Display empathy towards customer concerns and exercise patience in handling challenging situations, maintaining a positive customer experience. • Technical Proficiency: Navigate and utilize relevant software, databases, and tools efficiently to access and update customer information. • Adherence to Policies: Follow established policies and procedures to ensure consistency in customer service delivery and compliance with company standards. • Record Keeping: Maintain accurate and detailed records of customer interactions, feedback, and resolutions. • Collaboration: Collaborate with cross-functional teams to escalate complex issues and contribute to continuous improvement of customer service processes.•Customer Satisfaction: Strive to exceed customer expectations, contributing to overall customer satisfaction and loyalty.