Ankit Sharma Email & Phone Number

Role & Responsibility CMR: • CMR portal Ticket portal. Working on the tickets SLA & unassigned tickets. Review & track records of issues & report.• Onboarding IT Induction for new joiners. • Needs to take care Employee exit tickets & make sure all access revoked on the LWD. . Sentinel 1 EDR Manage.• Perform troubleshooting using different diagnostic techniques. • track the day-to-today activity and the task done by the System Engineer. • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.• Should have the knowledge of Teams, Google hangout /Zoom, Ms office 365 & software licensing partetc • Provide quick resolution and excellent customer service. • Software deployment & troubleshooting knowledge like VPN, office , teams, zoom apps. • Redirect unresolved issues to the next level of support personnel. • Provide needed information on IT products or services. • Keep record of problems and their resolution. • Follow-up with Users. • Provide feedback on processes and make recommendations on areas to improve • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting • Suggest improvements on procedures.• ERP Manage and Network with check the portal.IT Technical Support to VIP Users Support in g-suit /O365 support.Monitored staff member work and prioritized IT tasks according to compan.Polycom Video Calling (V.C) Devices in Delhi NCR and Remote Locations.Improved IT support response time by establishing a centralized VNC remote access management system.Manage IT Support and inventory.Handling all escalations calls receive and Remote Locations.No Dues clearance of Employee.Booked TP Technical schedule and network supportHandling and managing day to day support for meeting (Chairman & MD, CXO, CIO, VP)Technical IT Support to VIP users mailing solutions TP and VC supportLAN/WAN, Wifi, Switch and network setup.Inventory Manage (Laptop / Desktop/ Printer/ Toner/ I-Pad)Call Logged warranty laptop/ desktop/ printer. Etc.

Listed skills include It Management, Troubleshooting, Integration, Computer Networking, and 6 others.