Lead incident response efforts to identify and resolve issues promptly, minimizing downtime and ensuring smooth operations of cloud-based services and applications.Configure proactive alerting mechanisms based on predefined thresholds and anomalies, and establish escalation procedures for critical issues impacting production systems.Interacting with healthcare professionals regarding digital wearables like smart watches and health monitoring devices like blood pressure… Show more Lead incident response efforts to identify and resolve issues promptly, minimizing downtime and ensuring smooth operations of cloud-based services and applications.Configure proactive alerting mechanisms based on predefined thresholds and anomalies, and establish escalation procedures for critical issues impacting production systems.Interacting with healthcare professionals regarding digital wearables like smart watches and health monitoring devices like blood pressure cuffs,weight scales and glucometers through web chat on 24/7 platform.Smart Device management on the iOT platform.Health care app support on Android and iOS support.Assisting and enabling data transmission from smart devices to Android/iOS, and further to iOT platform.Device management and logistics.L2, and L3 support.L4 support to vendors like Withings, Apple, Fitbit, Samsung health and Google Fit products and platforms.Monitored and maintained the health and performance of critical systems, including servers, networks, and applications.Patching iOT devices on Azure iOT platform.Checking and practicing the compliance using Digital Asset Management.Conducted regular system audits to identify potential issues and optimize performance.Responded to and resolved incidents related to application and infrastructure issues in a timely manner to minimize downtime.Implemented automation solutions to streamline repetitive tasks and improve operational efficiency.Collaborated with cross-functional teams to troubleshoot complex technical problems and implement solutions.Provided technical support and guidance to junior team members and other departments as needed.Documented system configurations, processes, and procedures to ensure consistency and knowledge sharing. Show less

Creation, analysis, and resolution of L2 and L3 incidents, work and change requests related to internal employee requirements.Route unresolved tickets to the next level of support or other concerned teams for further analysis.Perform remote troubleshooting of company-specific applications on Windows, iOS and mobile devices and Software deployment.Actively performing responsibilities as an End User support Team Member.Deploying applications using Microsoft Endpoint, SCCM… Show more Creation, analysis, and resolution of L2 and L3 incidents, work and change requests related to internal employee requirements.Route unresolved tickets to the next level of support or other concerned teams for further analysis.Perform remote troubleshooting of company-specific applications on Windows, iOS and mobile devices and Software deployment.Actively performing responsibilities as an End User support Team Member.Deploying applications using Microsoft Endpoint, SCCM and Microsoft Intune.Provide remote troubleshooting to end users using tools like TeamViewer and Anydesk. Show less

Resolving L1/L2 issue of a product developed by Microsoft.Troubleshooting mobile app bug issues on Windows/Windows Mobile, Android and iOS platforms.Working knowledge with Azure DevOps tools.Support & coordinate in preparing RCAs with backend support team.Make configuration change or apply patch to meet customer requirements or resolve complaints.Drive Product and Process Quality Improvement.Minimizing Customer escalations proactively with proper… Show more Resolving L1/L2 issue of a product developed by Microsoft.Troubleshooting mobile app bug issues on Windows/Windows Mobile, Android and iOS platforms.Working knowledge with Azure DevOps tools.Support & coordinate in preparing RCAs with backend support team.Make configuration change or apply patch to meet customer requirements or resolve complaints.Drive Product and Process Quality Improvement.Minimizing Customer escalations proactively with proper customer response and updates.Analysis of Issue while escalating to L3 level/SMEsOverlook and intervene in Compliances : Case Resolution details update in the FAQ toolMeeting First response time SLA , Using Ticketing Tool and Email and work with L1, L2 &L3 team and SMEs on the same.Support Ticket Reduction (Normalized as Average number of tickets per installation).Shell/Perl/Python Automation on the product/process to reduce manual efforts/misses Show less

As a Senior Engineer supporting Azure cloud at Mindtree, my responsibilities were to :Provide expert-level support and troubleshooting for Azure cloud services to ensure high availability, reliability, and performance of applications and infrastructure.Design, implement, and maintain Azure-based solutions, adhering to best practices and security standards.Collaborate with cross-functional teams to architect, deploy, and optimize cloud infrastructure for client… Show more As a Senior Engineer supporting Azure cloud at Mindtree, my responsibilities were to :Provide expert-level support and troubleshooting for Azure cloud services to ensure high availability, reliability, and performance of applications and infrastructure.Design, implement, and maintain Azure-based solutions, adhering to best practices and security standards.Collaborate with cross-functional teams to architect, deploy, and optimize cloud infrastructure for client projects.Lead initiatives to automate deployment, monitoring, and management tasks using Azure DevOps and other automation tools.Mentor junior team members, sharing knowledge and best practices for Azure cloud technologies.Proactively identify opportunities for cost optimization, performance improvement, and risk mitigation within Azure environments.Stay current with emerging Azure technologies and trends, evaluating their potential impact on Mindtree's cloud strategy and offering recommendations for adoption. Show less

The primary point of contact between Amazon and third-party sellers on the Amazon platform.Provide timely and accurate operational support to help sellers increase sales and improve their service.

Resolving ticket assigned to the Fault Management Team and providing support over network, broadband, landline and mobile issues.