Ankit S. Email & Phone Number

Ahmedabad, Gj, In

Gujarat, India

● Led the technical team in designing and implementing network solutions to meet client needs.● Analyzed and resolved complex network issues, ensuring minimal downtime and maximum efficiency.● Developed and delivered training programs to enhance team expertise and performance.● Configured and managed routers and switches to ensure optimal network performance and reliability.● Handled configurations for advanced network protocols including RSTP, OSPF, VPLS, and MPLS.● Documented configurations, changes, and troubleshooting procedures for reference and training.

Gujarat, India

● Oversaw the daily activities of the staff to ensure work prioritization and high-quality standards.● Guided and supported team members through mentoring and coaching to enhance their performance.● Assigned tasks to team members based on project needs and individual strengths.● Responded to customer inquiries and suggested suitable products and services to boost satisfaction.● Handled task scheduling within the team, showcasing strong time management and prioritization skills.● Worked with other departments to ensure the successful completion of projects.● Contributed to staff performance reviews by providing constructive feedback.● Supervised daily operations, leveraging organizational and problem-solving skills to identify and address areas for improvement.

Gujarat, India

● Coordinated with Zonal coordinator for the New Implementation & Link Delivery.● provided support for the Field Team for Down Calls and New Link Testing.● Managed the configuration part of Radio Device Last Mile (Ubiquiti, Cambium, and Mimosa).● managed the configuration of Switches for NNI Network (Cisco, Huawei, Zyxel, and Mikrotik).● Conducted RCA for repeated outages and resolved them on priority for network stability.● Attended monthly meetings with partners for Performance Review.

Gujarat, India

● Ensured proper interaction with customers and captured comments properly in the in-house system to ensure tickets are resolved within SLA. In case of unresolved tickets, provided timely updates to customers.● Monitored networks and kept track of any outages to pass on information to the concerned team to minimize customer downtime.● Checked Wireless Links for any issues, aligned engineers as required, and configured Radio Devices (Ubiquiti Devices, Mikrotik Devices, Cambium Devices, and Mimosa Devices) to ensure proper throughput in case the customer's last mile was on RF.● Generated the Downtime Report whenever the Account Manager required it and provided a direct report.

Rajkot

● Support all kinds of network problems like router, switch, firewall. Provide remote support.● Respond to all client requests for technical support by call, email, and inter-office chat service.● Installation of Windows OS, Server 2008, Server 2012 R2 to configure group policy management.● Providing remote support to the customer and team members.● As an FMS engineer at Patria Hospitality Pvt. Ltd and HSM Foods International Pvt. Ltd