Ankit Srivastava Email and Phone Number

- Responsible for providing business and technical support to the Wall Street Systems Front office FX and Back Office client based comprised of global banks and multinational corporates. - Resolving time critical technical production issues in accordance with SLAs and advising customers of the potential business impacts to their Front Office or Back Office function. Providing root cause analysis and working to find permanent solutions to ensure the stability of the application. -… Show more - Responsible for providing business and technical support to the Wall Street Systems Front office FX and Back Office client based comprised of global banks and multinational corporates. - Resolving time critical technical production issues in accordance with SLAs and advising customers of the potential business impacts to their Front Office or Back Office function. Providing root cause analysis and working to find permanent solutions to ensure the stability of the application. - Supporting CLS, Swift, MQ series, API connections within the application. Including Oracle database support. - Handling weekly calls with clients to understand their daily BAU issues, getting the problems fixed by Team and creating a process of efficient closure of the issues.- Gathering client’s requirements for future expected methodologies, about shortcomings they are facing in BAU usage, processing those requirements, and creating a structure to deliver them on time.- Close liaison with R&D teams on maintenance of client systems, and upcoming projects / upgrades. Show less

Part of the work associated with this designation is to manage and handle clients who are using the product Wallstreet for Forex Trading.It requires an expertise of UNIX and SQL and vast knowledge of finance domain along with client relationship.This product Wallstreet provides efficient automation of Forex trading for Banks and my roll requires analytical skills, like critical thinking, research and data literacy.

Strictly adhere to ITIL process for production management.Develop technical documentation and knowledgebase articles.Root cause analysis by analyzing logs from server and provide appropriate resolution to user / BA / Dev.Hands on experience of problem management and providing both permanent fix as wellas workaround.

Manage the servers/environments (Production & Pre-Production) by performing variousactivities such as sanity checks.Lead the release management process by preparing the package, schedule the release,deployment of package and post-production checks.Perform RGK controls on all changes planned to go-live, and setup a score based ondifferent criteria from the perspectives of support and development teams.Undertake Post-Implementation Review (PIR) for all changes delivered in… Show more Manage the servers/environments (Production & Pre-Production) by performing variousactivities such as sanity checks.Lead the release management process by preparing the package, schedule the release,deployment of package and post-production checks.Perform RGK controls on all changes planned to go-live, and setup a score based ondifferent criteria from the perspectives of support and development teams.Undertake Post-Implementation Review (PIR) for all changes delivered in production.Plan and drive all releases from UAT to rollout phase Show less