- Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers

- Provide administrative functions and confidential administrative support for the centre including, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings - Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence - Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers and computers - Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency - Manage mail and mail register - Undertake procurement activities to ensure centre resources are adequate including stationery and miscellaneous office supplies - Process human resources paperwork including the processing and record keeping of timesheets, leave forms and payroll documentation - Perform opening and closing procedure - Maintain filing and recording system ensuring the confidentiality of all documentation handled - Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies - Ensure records and data for the Integrated Offender Management system (IOMs) are accurate and current - Undertake archiving of files and records in accordance with legislative requirements

- Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met- Assist with the creation of affordable advertising campaigns and programs to increase sale and brand visibility for the car dealership- Attend manager meetings and establish good working relationships with owners, managers, and dealership staff to establish sales processes and recommend daily unit sales- Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss while maintaining vehicle inventory that meets the needs of the local market- Review monthly, quarterly, and annual financial statements for accuracy and completion before sharing with upper dealership management- Learn and uphold all local, state, and federal regulations impacting vehicle sales, and the automotive industry as a whole- Train the sales team on effective sales techniques, customer service, and building rapport with customers- Participate in negotiations for higher-value deals or complex sales transactions