• Discuss and understand business requirements through discussion, workshops, and meetings.• Analyze the client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Worked closely with senior stakeholders as well as support teams to draft, review, agree, and receive sign-offs on critical To-Be process flow.• Define scope, Generate business process flow, and map relevant requirements to get the control enabled to avoid revenue leakage and enable new revenue opportunity.

• Discuss and understand business requirements through discussion, workshops, and meetings.• Transform business requirements into Acceptance Criteria. • Liaise with the Legacy team to understand the AS-IS process and set up clear expectations for equivalence with the To-Be process.• Seek approval from various stakeholders like TDA, Program leads and Service Operations manager to finalize the Acceptance criteria.

• Define scope, Generate business process flow and map relevant requirement to get the backlog ready for Design Sprint to kick-off.• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Planning, scope management, working in Agile framework and help create Continuous Delivery Pipeline.• Communicate client’s business requirements by constructing easy-to-understand data and process models.• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.• Worked closely with senior stakeholders as well as support teams to draft, review, agree and receive sign-offs on critical To-Be process flow.

• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.• Worked closely with senior stakeholders as well as support teams to draft, review, agree and receive sign-offs on critical To-Be process flow.• Performed As-IS and To-Be analysis, identified gaps and performed impact analysis.• Continuous analysis with virtual stakeholders.• Identify opportunities within the process for automation.• Liaise with RPA team to explain the use case and requirement so that a particular RPA tool could be identified for the opportunity

Working as Business Analyst for BTGSPROJECT DESCRIPTION:.Next Generation Service Desk (NGSD)RESPONSIBILITIES:.As Capability:• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Communicate client’s business requirements by constructing easy-to-understand data and process models.• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.• Worked closely with senior stakeholders as well as support teams to draft, review, agree and receive sign-offs on critical To-Be process flow.• Performed As-IS and To-Be analysis, identified gaps and performed impact analysis.• Continuous analysis with virtual stakeholders• Attend Impact Review calls and do further analysis.• Projects in line with the company’s global objective & based on the principles of eTom & ITIL practices.As Data Migration and Configuration:Worked on application data migration for Service Desk from a legacy system to a ITSM which included below areas of work:• To baseline and agree the customers managed by each service desk.• To baseline and agree the users per customer/SD.• To baseline and agree the process for the SD.• To produce optimized, standardized, validated and agreed configuration data for that SD.• To raise any system changes through CCB.• To identify migration risks and where applicable mitigation socialized and handed over to migration team.• To identify process changes and training needs in these areas and handover to the training team.• To identify and agree Business Owners for the configuration data.

Worked as IT Consultant in Telecom Billing Domain for BT Retail.PROJECT DESCRIPTION:.The BAL application is the single application which caters to the order processing module in billing across all Lines of Business.RESPONSIBILITIES:.• Managed incidents: Look after the tickets raised by customers, coordinating with the other teams for ensuring of their inputs during necessary stages & solved them accordingly.• Deployment Activity: Coordinating with release management Team to deploy the code fix/enhancement as per business needs.• Responsible for reviewing the release element and understand it’s functional and operational affect to calculate and notify any risk that might arise due to that change to avoid customer experience.• Service Improvement: Designed many CSIPs (Continuous Service Improvement Plans) and implemented them successfully in order to deliver the quality services by working on improved work flow.

BT (British Telecom) is leading telecom operator in UK that provides various services that may include repair job or new service. BT provides such services through field engineers. So allocation of jobs to field engineers is managed by Task force system, we call it as Engineering Workforce Management Platform (EWMP). Taskforce enables businesses to optimize, manage and communicate day-to-day activities with a mobile workforce using real-time data and scheduling automation. I am responsible for supporting 5 core business critical applications: ED, WMDC, MHW, WMWS & METPROXY. The application is developed on Java/J2EE and is hosted on Websphere. Other technology that is being used on the project are UNIX HP-UX OS, Oracle 10g, Tomcat, MQ and XFB

I had worked on Videocon D2H project, as a Technical Associate and was posted in Greater Noida (Client Location). The project was a d2h Industry project wherein we have to give support to the IBS Application which is a Billing-cum-CRM application.• Conducting Case /System /Process Study for project planning (scope, estimate) and tracking.• Configuration of various products of d2h domain e.g. package /Offers/ add-on/A-la-Carte.• Configuration of complete IBS application with user rights & Finance options.• Implementation of project plans within stipulated time.• Team mentoring, deployment and monitoring• Troubleshooting, incident management and escalation

Had worked for IBM as Software Engineer (L2 Support) on BSS/OSS Application on Vodafone project. Have Basis knowledge of BSCS Billing System and have experience on Unix and Oracle. Was responsible for handling the application, IPOS which use to dealt with maintaining inventory of Vodafone products all over India. Also the same application deals with Post-Paid activations all over the country were ever the IPOS has been implemented by the Vodafone (western, southern & eastern part of India).• Have good understanding to BSS/OSS Domain (GSM and d2h Industry).• Hands on experience on prevalent billing product of BSCS Billing System.• Responsible for operation and maintenance of the Activations of the customers.• Troubleshooting problems pertaining to performance Tuning, Application Software and System Bugs.• Logging new bugs in case of any functionality is broken and fix them in short duration.