•Majorly served implementation partners like HCL America (INFRA, ERS, APPS-SI and BSERVE), Cognizant (CIS), Tech Mahindra, Capgemini, Infosys and SLK America helping them achieving their Account deliverables.•Specialized and Intensively experienced in sourcing & delivering c-level executives.•Training recruiters and team leads.•Finalized resource delivery management majorly focusing on client & candidate engagement. •Requirement analysis; prioritize, allocate and… Show more •Majorly served implementation partners like HCL America (INFRA, ERS, APPS-SI and BSERVE), Cognizant (CIS), Tech Mahindra, Capgemini, Infosys and SLK America helping them achieving their Account deliverables.•Specialized and Intensively experienced in sourcing & delivering c-level executives.•Training recruiters and team leads.•Finalized resource delivery management majorly focusing on client & candidate engagement. •Requirement analysis; prioritize, allocate and manage requirements.•Interview, pre-qualify & final submissions; offer, immigration & benefits negotiations; background verifications. Show less

•Managing HCL America's Bserve account, fulfilling their Technical and Non-Technical requirements.•Act as a trusted advisor to business leaders by determining the annual recruiting strategy.•Establishing hiring targets and expectations, proactively identify, develop and manage relationships with key stakeholders.•Handling the Vendor Management process, contract management, set the deadlines/ SLA’s to all the vendors/monitoring their performance on a quarterly basis.s.

•End to End Recruitment and Business Development for the USA region.•Full Life-Cycle Recruiting experience that includes understanding the requirements, sourcing the right candidate, technical interviews/ initial phone screening, negotiations, closing the deal and maintaining the relationship with client and consultants.•Excellent experience in sourcing of candidates using job boards such as Monster, CareerBuilder, Dice, Tech fetch, Social Networking sites such as LinkedIn… Show more •End to End Recruitment and Business Development for the USA region.•Full Life-Cycle Recruiting experience that includes understanding the requirements, sourcing the right candidate, technical interviews/ initial phone screening, negotiations, closing the deal and maintaining the relationship with client and consultants.•Excellent experience in sourcing of candidates using job boards such as Monster, CareerBuilder, Dice, Tech fetch, Social Networking sites such as LinkedIn, internal Databases such as internal ATS, Walk-in-interview, references, Google search and other recruitment techniques for Healthcare, Pharmaceuticals also IT Infrastructure companies.•Identification of appropriate candidate and presentation to the end client. Show less

Performed manual & automation testing using Hewlett Packard (HP) tools such as:•HP ALM (Quality Center).•QuickTest Professional ( QTP ).•Unified Functional Testing (UFT)•LoadRunner. •Selenium (open source).Ran the airplane ticket booking system on the above-mentioned testing platforms.•Finding out the bugs in the software under test (SUT).•Functional testing on the based on black-box testing methodologies.•Performing Regression and… Show more Performed manual & automation testing using Hewlett Packard (HP) tools such as:•HP ALM (Quality Center).•QuickTest Professional ( QTP ).•Unified Functional Testing (UFT)•LoadRunner. •Selenium (open source).Ran the airplane ticket booking system on the above-mentioned testing platforms.•Finding out the bugs in the software under test (SUT).•Functional testing on the based on black-box testing methodologies.•Performing Regression and Maintenance testing.•Basic level of manual testing and knowledge on how to find bugs in a built of software under test (SUT). Show less

•Installation and troubleshooting for Router, Modem, Gateway, Wi-Fi USB and devices connected with the network.•Resolving technical queries of customers based on computers (Laptop/Desktop), resolving issues in Operating System, Installation and troubleshooting.•Case documentation of every case with follow-up schedule.•Generating sales after resolving the primary issue for Net gear products.•Maintaining good AHT (Average Handling Time) for the purpose of quick… Show more •Installation and troubleshooting for Router, Modem, Gateway, Wi-Fi USB and devices connected with the network.•Resolving technical queries of customers based on computers (Laptop/Desktop), resolving issues in Operating System, Installation and troubleshooting.•Case documentation of every case with follow-up schedule.•Generating sales after resolving the primary issue for Net gear products.•Maintaining good AHT (Average Handling Time) for the purpose of quick turnaround time of customer problems.•Maintaining good C-SAT (Customer Satisfaction) score during the survey conducted for customer after provided services.•Ultimate goal was to make FCR (first call resolution) with good TAT and C-SAT at its maximum value.•Keeping RPC (Right Party Contact) rate high by eliminating the process of dialing the phone and waiting for a live answer. We made sure no opportunities are missed as a result of calls going to voicemail, a busy line or no answer.•Educating the customer on company product and services along with company subscriptions.•Working with the team to drive sales forward & achieving high standards and KPI targe•Dealing and resolving problems of unhappy customers(D-SAT), escalating and follow-up of cases requiring further action. Show less