Delivery Manager
Current• Directing and leading multiple projects under the portfolio, ensuring efficient deliveries of critical projects for the bank through strategic governance and leadership.• Collaborating with senior client stakeholders to optimize IT governance capabilities by implementing innovative solutions to improve project governance processes and status reporting, appreciated by the CIO of the bank.• Administering project operations with a key focus on defining Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and interacting with prestigious clients, business partners, and industry leaders. • Defining service standards and guidelines, governance structure that served as benchmark for excellent service delivery for multiple global clients by leading teams of Delivery Managers.• Managing program revenues/cost and overall P&L; managing demand & capitalizing on "add-on" sales opportunities.• Facilitating improvements in processes, systems, workflow, operational excellence and customer experience