Ankita Agarwal Email and Phone Number

-- Technical Experience includes working on Cobol, JCL, Xped, DB2, VSAM, CICS, and Rally.-- Managing and estimating New development requests and converting them to technical solutions.-- Delivering new and complex high-quality solutions in response to varying business requirements.-- Responsible for end to end designing, testing, Enhancemnet requests and maintenance activities.-- Analyzing complex functionalities and given feasible solution, performed impact analysis in case of any abends.-- Creating dashboards and other project related presentations on weekly and monthly basis for project progress.

-- Worked on the SOS portfolio, it was a team working on defects identified post deployement warranty and enhancements requests. -- Handled enhancements requests end-to-end from estimating to developing solution to documenting it.-- Analyzed and resolved the defects with a quick turnaround time-- Being a senior and experienced resource, was responsible for training and mentoring of new resources joining the project.-- Created dashboards and other project related presentations on weekly and monthly basis for higher management to show the weekly/monthly project progress.

-- Worked in the Support portfolio, it was a 24*7 support project.-- Regular region monitoring, preparing health check status, weekly reports were my responsiblity-- Worked to resolve the high prirorty incidents by being part of the warrooms that could otherwise impact SLA-- Worked on various other incidents which were reported by the user whenever they faced any problem with the system. Resolved them well in SLA by commnunicating with the requestor.-- This project required extensive multitasking as it had various monitoring activities, maintenance activities, testing, providing fixes, working on incidents, creating various reports.

-- Have been a part of implementation activities and have rolled out various markets. -- Have analyzed all the requirements and worked on the feasible possible solutions and have prepared all the required design documents for the various rollouts.-- Tested all the markets through various cycles of SIT and UAT before implementing them in the production environment.-- worked on the various estimation requests for the project. -- Involved in the training and mentoring of resources in project.-- The IPM project involves 5 AMEX teams and the SEPA initiative involves more than 10 AMEX teams which required me to interface and interact with a lot of client teams on a day to day basis. This includes interfacing with the client teams for Design, SIT/UAT and Implementation of the projects.-- The SEPA IPM project involved extensive multitasking as various markets were for rolled out last year along with multiple change requests for several markets.