Ankit Arora Email & Phone Number

North Sydney, New South Wales, Australia

• Responsible for the Consumer Risk product roadmap to deliver new product initiatives such as BuyNow Pay Later, Brokers and Consumer Lending Journey (Pre-Qualification and Risk Based Pricing) bycreating a product.
• Contributed to the development of Strategic Playbook and Product Plan articulating the businessvision and strategy for revenue and growth
• Scoped and planned a $5M+ agile project to deliver the consumer risk product in cloud
• Led several revenue initiatives, resulting in an additional $3M in business growth

North Sydney, New South Wales, Australia

• Led go-to-market stream to launch Equifax’s first Comprehensive Credit Reporting (CCR) product, with a revenue uplift of 6%
• Devised and implemented the Access Seeker strategy driving the Broker and aggregator market from$2.5 to $8.5M
• Managed external third-party relationships; interfaced with delivery teams, migrated over 180customers onto new credit assessment service, generating an additional $2 million AUD
• Led the engagement between IT and product to build consumer credit risk products and services, with a budget of $3M AUD.
• Collaborated with six cross-functional teams across consumer and commercial business units todevelop and launch an end-to-end solution for mortgage lending achieving on time delivery whilst10% under budget.
• Developed business cases on new products and enhancements for two value streams aimed at areturn of 19%

North Sydney, New South Wales, Australia

* Working as a team leader for the Inbound Customer, Business and Fraud Contact CenterAccountable for the management of 15 customer service representatives* Responsible for the performance monitoring and the management of the teams including the coaching, development and performance of the individuals* Working closely with the product, marketing and sales.

North Sydney, New South Wales, Australia

* Responsible for the rostering of the Inbound Customer and Business Contact involving 35 staff members.* Collating and analyzing the past years workload for the contact Center and using the Contact Center analysis software and excel techniques to forecast for the future.* Assisting management and people & performance team to determine any current & future.

North Sydney, New South Wales, Australia

* Managing the calls from the members of the public regarding their credit file.* Answering the enquiries from the general public according to the internal customer service principle and within the agreed average handle time.* Detailed understanding of the different products available to members of the public.Input the file request into the Public Access.

Cpa Australia

Master’S Degree, Accounting And Finance

Bachelor’S Degree, Accounting And Finance

Completed Bachelors of Commerce (Hons) with the specialistion in Acounting & Finance from DAV College, Punjab University.

High School