Ankit Arora Email & Phone Number

North Sydney, New South Wales, Australia

● Responsible for the Consumer Risk product roadmap to deliver new product initiatives such as BuyNow Pay Later, Brokers and Consumer Lending Journey (Pre-Qualification and Risk Based Pricing) bycreating a product strategy & vision, scoping and building product proof of concepts and validatingwith key customers● Contributed to the development of Strategic Playbook and Product Plan articulating the businessvision and strategy for revenue and growth● Scoped and planned a $5M+ agile project to deliver the consumer risk product in cloud● Led several revenue initiatives, resulting in an additional $3M in business growth

North Sydney, New South Wales, Australia

● Led go-to-market stream to launch Equifax’s first Comprehensive Credit Reporting (CCR) product, with a revenue uplift of 6%● Devised and implemented the Access Seeker strategy driving the Broker and aggregator market from$2.5 to $8.5M● Managed external third-party relationships; interfaced with delivery teams, migrated over 180customers onto new credit assessment service, generating an additional $2 million AUD● Led the engagement between IT and product to build consumer credit risk products and services, with a budget of $3M AUD.● Collaborated with six cross-functional teams across consumer and commercial business units todevelop and launch an end-to-end solution for mortgage lending achieving on time delivery whilst10% under budget.● Developed business cases on new products and enhancements for two value streams aimed at areturn of 19%● Working closely with developers in a squad to develop new product features based on roadmapprioritization● Decommissioned 10 existing products whilst ensuring the least disruption to customers throughtransitions

North Sydney, New South Wales, Australia

* Working as a team leader for the Inbound Customer, Business and Fraud Contact CenterAccountable for the management of 15 customer service representatives* Responsible for the performance monitoring and the management of the teams including the coaching, development and performance of the individuals* Working closely with the product, marketing and sales team for the development of any new product and to improve the existing process for maximizing the company revenue* Ensuring the Revenue targets and service levels are met for the both Customer & Business Contact Center by efficiently using the available resources and minimizing the unnecessary task* Working with the management team to develop the Business Plan and Forecast* Work towards obtaining Operational Excellence by introducing the new & innovative solutions

North Sydney, New South Wales, Australia

* Responsible for the rostering of the Inbound Customer and Business Contact involving 35 staff members.* Collating and analyzing the past years workload for the contact Center and using the Contact Center analysis software and excel techniques to forecast for the future.* Assisting management and people & performance team to determine any current & future staff requirements across operations based on FTE Analysis for each team.* Working closely with the finance, product and marketing team to provide data and financial analysis about the Contact Center to support product development. * Preparing the daily, weekly, month end and yearly Industry & regulatory reports summarizing the overall performance in alignment with the budgets and the previous years for entire Operations.* Summarizing the statistics, trends in the visual graphs and commentary for board reports to be submitted to the Senior Leadership team.

North Sydney, New South Wales, Australia

* Managing the calls from the members of the public regarding their credit file.* Answering the enquiries from the general public according to the internal customer service principle and within the agreed average handle time.* Detailed understanding of the different products available to members of the public.Input the file request into the Public Access System for the actions by the processing team.* Responsible for the accuracy of the data entry to ensure correct information is provided to the customers.* Being up to date on and the work within legislation e.g. Trade Practices Act, Credit Reporting Code of Conduct & Privacy Act.

Cpa Australia

Master’S Degree, Accounting And Finance

Bachelor’S Degree, Accounting And Finance

Completed Bachelors of Commerce (Hons) with the specialistion in Acounting & Finance from DAV College, Punjab University.

High School