Assist the Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesAct as our store’s representative and set an example for our staff

Act as One Point Contact for all customer complaints related to sales Develop and Implement a mechanism to capture customer feedback at various steps which will help to define proper counter measure to improve Customer Satisfaction.Coordinate office activities and operations to secure efficiency and compliance to company policies, Supervise administrative staff and divide responsibilities to ensure performance, Manage phone calls and correspondence (e-mail, letters, packages etc.)Track stocks of office supplies and place orders when necessary, Submit timely reports and prepare presentations, Assist colleagues whenever necessary.

Business Development ,Client Dealing ,Payment follow up, Project review with internal staff and coordination with Client .

Plan and implement CSI improvement plans as per Jaguar Land Rover recommendation and also initiated by the dealership.Act as One point contact for all customer complaints related to sales Develop and implement a mechanism to capture customer feedback at various step which will help to define proper counter measure to improve customer satisfaction responsible to create delight for customers during the delivery process .JOB DESIGNATED :-Customer satisfaction Index ,Delivery process, CRM Activities,Customer Database management,Works as a full member of the dealership team,Lobby Hostess

Develop and Implement a mechanism to capture customer feedback at various steps which will help to define proper counter measure to improve customer satisfaction .