• Skilled in Operations Management encompassing planning, analysis, scope & risk management, contingency planning, resource management and ensuring on-time service delivery• Acquired hands-on experience across all levels of business and operations; expertise in developing strategies for improving organisational productivity and performance• Expertise in setting effective goals aiming for better quality and escalating process & operational efficiency.• Strong understanding of the complete process of Business Analysis entailing As-Is / To-Be Analysis, mapping & finalising requirements, determining the business scenario and preparing reports; experience in analyzing financial results & profitability implications and identifying business risks.• Highly professional, organised, committed and motivated with excellent planning, analytical & problem-solving skills communication, interpersonal skills; showed resilience and clear decision making when under pressure.