Product Lead driven by global consumer product challenges, emerging technologies, user trends and strategically leading transportation product in e-commerce fulfillment platform to create best in class delivery experience for the customers.•Extensive working experience in defining product strategy and creating world class experience in the area of transportation & logistics.•Leading Transportation Product in the cloud based e-commerce fulfillment Platform globally.•Leverage Market research to identify areas in transportation such as developing overall Delivery Experience for customers in last mile space & building Transportation Control Tower, for total of 5% revenue gain.•Launched "Real Time Predictive Estimated Delivery Date" feature for the customers, which resulted in 38% less cart abandonment and overall increased 51% Shipping Revenue for the Merchants.•Launched "Real Time Shipment & Tracking Notifications" feature for the customers, which helped in retaining existing customers plus adding new customers for the organization.•Launched transportation control tower, which helps in managing carrier performance, monitor orders, send alerts and generate reports over a period of time.•Launched automated global carrier rate management tool for transportation operations, which led to faster rate changes in peak season and less human error.•Lead and collaborate with design, engineering, operations, external partners and analytics teams to plan, execute and manage roadmap.•Leverage data analysis skills to research difficult or ambiguous problems.Defined goals, set priorities and managed a backlog of features for product’s SDLC.•Transformed / prioritized ideas and requirements into feature specs / user stories including acceptance criteria.

Product Manager driven by global consumer product challenges, emerging technologies, user trends and worked on merchandising products for a relevant digital shopping experience which is personalized for customers.•Responsible for managing the portfolio of Merchandising products (including personalization and recommendations engines) that are used by digital merchandisers to merchandise products, content and services on WW Apple Online Stores across all platforms (Web, Apple Store App and Mobile Optimized Web).•Launched Analytics Dashboard with the collaboration of data science and analytics team which led to optimized merchandising recommendations.•Leverage market research to identify Machine Learning algorithms to provide more advanced and personalized recommendations, for a total of 10% revenue gain in a quarter.•Lead and collaborate with design, engineering, data science and analytics teams to plan, execute and manage roadmap.

Lead the e-commerce platform vision and strategy that aligns with the global business vision and key stakeholders.• Launched 2 new checkouts in a year, for total 12% revenue gain.• Improved acquisition by 1.2% and retention by 12% through increased user feedback collection, synthesis of solutions and more frequent iteration to customer needs.• Launched capability to add family members with the purchase of identity protection product, resulting in $4M annually.• Managing overall execution and performance of product initiatives.• Lead and collaborate with creative, engineering and analytics teams to plan, execute and manage roadmap.• Combined strong technical background and acute product sense to create innovative products and features. e.g.• One Click Checkout for Existing Customers• Optimized Empty Cart Shopping Experience• Defined goals, set priorities and managed a backlog of features for product’s SDLC.• Transformed requirements into feature specs / user stories including acceptance criteria.• Leverage data analysis skills to research difficult or ambiguous problems.

Sr. Web Developer for Norton.com e-commerce platform, developed and managed Single Page Cart/Checkout application.• Redesigned a multi-page checkout application to a Single Page App, which led to faster delivery of features, resulting in 5% higher customer footfall and conversion.• Converted the existing web app to decoupled architecture.• Integrated with Global Payment Service Providers which led to higher customer footfall and conversion.• Introduced dynamic Global Automatic Renewal text and disclosures for Compliance updates.• Integrated checkout with wallet and payment web services.

Web Developer for Norton.com e-commerce platform, developed/designed multiple tools and apps. • Developed a framework to eliminate redundancy in eStore platform by abstracting out locale specific taxonomies, reducing the number of web pages by 90%. • Developed customized tools to enhance operational efficiency and seamless integrated deployment. This work was recognized at department level.