Ankit Bhatt Email & Phone Number

Rajasthan, India

India

India

Key Roles and Responsibilities:• Collaboration: Collaborating with global team on a regular basis in order to discuss the challenges and come up with the possible solutions.• Technical Leadership: Lead the local team for two months to interpret and develop design aesthetic and communication handling over calls for excellent customer experience.• Efficiency: Maintaining the minimum cancellations i.e. 1% so far, by providing on the spot alternate solutions and fulfilling the requirements of clients• Knowledge Sharing: • Prepared multiple presentations for KT purposes to improve the quality across the various groups and reduce the number of escalations from tier 1. • Streamlined the process of outreach for a new project of website migration by using agile methodology and by collaborating with global stakeholders on daily basis. • Streamlined the process of facemask workflow escalation (Private channel) from other sites across the globe with the collaboration of process excellence team. People Management:• Hiring Panelist: Being an active member of Cross Functional Team (CFT), I am a part of interview panel, interviewed more than 120 potential candidates for the position of “Graphic designer”, and evaluated their tool knowledge, designing skills, design interpretation and English comprehension.• Mentoring: Upskilled 5 employees by taking regular sessions and providing necessary guidance. Also, coached two colleagues on personal level for their individual progress. Local Site Level Contributions:• Successfully conducted and executed complete process training for the new hires followed up by OJTs on the floor.• Prepared the content and conducted sessions of Voice of Customers (VOC) which resulted in evident decrease in invalid tickets assigned to tier 2• Active member of the Rewards and Recognition squad (RNR) where we motivate and inspire colleagues to perform according to the organization’s values.

Rajasthan, India

Key Roles and Responsibilities:• Team Management: Managed one supervisor who oversaw an average of 9-12 associate. I ensured team had necessary materials and morale remained positive.• Finance and Budgeting: Managed scheduling, payroll, and other human resource responsibilities. I helped create a NET-15 payment schedule relationship in an industry where payment is predominately done in advance• Customer Management and Business Development: Managed 3-7 client accounts daily, including sales support.• Profitability and Efficiency: Increased company profitability by reducing product’s utility consumption by 19%.• Administrative Responsibilities: • Liaise with local government officials for seamless project execution. • Maintained recordkeeping of assets to ensure accurate inventory.• Responsibilities towards Upper Management: Daily executive updates to the Board.

Bengaluru Area, India

• Assisted customers in purchasing decisions and product information.• Handled an average of 16 product calls per hour for various retail companies, including Fortune 500 companies.• Handled approximately a dozen unsatisfied customer calls per day.• Upsold an average of $1400 worth of products per day through the use of advanced prediction software.

Master Of Business Administration (M.B.A.), Project Management

MBA

Bachelor Of Business Administration (B.B.A.), Finance, General

BBM