Ankit Bhatt Email & Phone Number

Rajasthan, India

India

India

• Key Roles and Responsibilities:
• Collaboration: Collaborating with global team on a regular basis in order to discuss the challenges and come up with the possible solutions.
• Technical Leadership: Lead the local team for two months to interpret and develop design aesthetic and communication handling over calls for excellent customer experience.
• Efficiency: Maintaining the minimum cancellations i.e. 1% so far, by providing on the spot alternate solutions and fulfilling the requirements of clients
• Knowledge Sharing:
• Prepared multiple presentations for KT purposes to improve the quality across the various groups and reduce the number of escalations from tier 1.

Rajasthan, India

• Key Roles and Responsibilities:
• Team Management: Managed one supervisor who oversaw an average of 9-12 associate. I ensured team had necessary materials and morale remained positive.
• Finance and Budgeting: Managed scheduling, payroll, and other human resource responsibilities. I helped create a NET-15 payment schedule relationship in an industry where payment is predominately done in advance
• Customer Management and Business Development: Managed 3-7 client accounts daily, including sales support.
• Profitability and Efficiency: Increased company profitability by reducing product’s utility consumption by 19%.
• Administrative Responsibilities:

Bengaluru Area, India

• Assisted customers in purchasing decisions and product information.
• Handled an average of 16 product calls per hour for various retail companies, including Fortune 500 companies.
• Handled approximately a dozen unsatisfied customer calls per day.
• Upsold an average of $1400 worth of products per day through the use of advanced prediction software.

Master Of Business Administration (M.B.A.), Project Management

MBA

Bachelor Of Business Administration (B.B.A.), Finance, General

BBM