Business Analyst - Data Science

To co-ordinate and deliver Immigration service’s and/or to conduct home search and/or other related work as per customer needTo be responsible for overall service satisfaction, coordination with customers and service professionals and follow up throughout the relocation service cycle.Effectively coordinate, communicate and manage service delivery with local Crown vendors and external service providers.Receive all new booked initiations from Key Account Manager (KAM).Contact… Show more To co-ordinate and deliver Immigration service’s and/or to conduct home search and/or other related work as per customer needTo be responsible for overall service satisfaction, coordination with customers and service professionals and follow up throughout the relocation service cycle.Effectively coordinate, communicate and manage service delivery with local Crown vendors and external service providers.Receive all new booked initiations from Key Account Manager (KAM).Contact transferee immediately upon receipt of new initiation.Reply to e-mails and enquiries within 4 working hours.Assemble Welcome Kits for all WMS transferees and ensure they are made available to the field consultant well in advance of scheduled date of service deliveryProvide regular updates to KAM with regard to status of service deliveryEnsure all transferee records in internal databases (MATS) are kept updated and complete at all times.Provide full notes on all cases utilizing Work for Today and Service Diary Entry functionsManage and maintain electronic data in the Shared Drive and relevant documents in the physical files. Provide information for reports in a timely manner when requested by KAM.Ensure sending and collection of client feedback (WMSQS).Ensure timely updating of Job Log Sheets for each month for Mumbai branch.Ensure timely and accurate invoicing/ billing for the WMS services rendered for local Accounts.To receive and acknowledge all WMS related vendor bills, get the same approved by the Div Manager .To create appropriate job costs (JC) and place cash requests for the WMS vendor bills and forward the approved bills to Accounts, HO for processing vendor payment. Show less

Responsible for servicing the account and planning at a local level for 60 Corporate VGE accountsHandling of corporate complaints and resolving them on timeLiable for incident management and problem management at local level Managing and maintaining of service levels of the local company efficientlyGeneration of customer specific local billing and usage reportsProviding support to the Service Manager in Complex Service IssuesCoordinating with various departments in order… Show more Responsible for servicing the account and planning at a local level for 60 Corporate VGE accountsHandling of corporate complaints and resolving them on timeLiable for incident management and problem management at local level Managing and maintaining of service levels of the local company efficientlyGeneration of customer specific local billing and usage reportsProviding support to the Service Manager in Complex Service IssuesCoordinating with various departments in order to manage the account (Collection, Blackberry Team, network, credits and back office)Accomplishments:Solved the International Roaming Issue with in a Given TAT of TATA CAPITAL, MD and Network complaint of TATA Motors EmployeesTook active part in activation of Micro SIM card on ASAP of EVONIK DEGUSSA, Director Show less