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Ankit P. Email & Phone Number
Head of Customer Success
at
Wayground (formerly Quizizz)
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Customer Success
Location
Bengaluru, Karnataka, India
Company size
Who is Ankit P.? Overview
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Quick answer
Ankit P. is listed as Head of Customer Success at Wayground (formerly Quizizz), a with 434 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Ankit P..
Ankit P. previously worked as Head of Customer Success at Pagarbook and Medical Break at Medical Break. Ankit P. holds Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General from Asutosh College, Calcutta University.
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Wayground (formerly Quizizz)
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Profile bio
About Ankit P.
"Your success lies in customers' success" - I live by these lines during the day. A customer-obsessed leader with a proven track record of driving success for clients in various industries. Skilled in building and managing high-performing teams, identifying customer needs, and implementing effective strategies to improve satisfaction and retention. Bringing a unique combination of strategic thinking and tactical execution to drive customer success. With over eight years of experience in customer success, I am passionate about helping small businesses achieve their goals and grow their revenue. I lead customer success at PagarBook, a start-up that provides an employee management app for millions of small businesses in India.In my previous roles, I have built and managed high-performing teams, identified customer needs, and implemented effective strategies to improve satisfaction and retention. I have also leveraged my skills and certifications in digital adoption, strategic thinking, and value realization to drive customer success for clients in various industries, such as SaaS, e-learning, employee benefits, and digital media. I bring a unique combination of strategic thinking and tactical execution to every project and challenge.
Current workplace
Ankit P.'s current company
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Wayground (Formerly Quizizz)
11 roles
Ankit P. work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Jul 2023 - Sep 2024
Medical Break
Medical Break
Nov 2022 - Jun 2023
Head Of Customer Success & Operations
- Oversaw 10Mn book of business for retentions and steered NRR towards 160% (GRR >90%)- Initiated a Voice of the Customer program, which resulted in NPS participation going up to 70% from 20%- Moved the NPS by 60 points in 12 months (from -20 to +40)- Reduced onboarding TAT from 45 days to 15 days across markets- Expanded the team from 15 members to 96 members in 12 months, impacting 350+ clients- Launched a monthly newsletter for existing customer SPOCs with an open rate of 78%- Created a community for SME thought leadership among client Sponsors- Implemented a 24*7 Customer Support Team available over email, live chat and voice calls. Average pickup time of 30 seconds and a guaranteed 5-minute call back for missed calls and voicemails.- Improved operational TAT by 300% for backend operations efforts- Implemented a successful Customer<>Sponsor Connect program to foster stronger relationships.- Implemented multiple Success playbooks for High-touch and Tech-touch engagement, Sponsor Connect Program, Data-driven account score action plan, Hypercare Onboarding, Customer Advocacy and referrals, Sales to Success handoff, and Success to Product communication.
Sep 2021 - Nov 2022
Manager - Customer Success (Enterprise)
- Driving Product Adoption for Large Enterprise customers (Fortune 500 companies) across the geography- Conducted In-person Executive Business Reviews for Enterprise and Strategic Customers- Expertise in delivering Digital Transformation projects with measurable & strategic outcomes- Ensuring customer success through an intense focus on positive business use cases, valuerealization, consumption improvement, and strategic advisory- Ensuring strategic solutioning focused on value identification, value implementation & valuerealization by the customers- Worked with Customer Advocacy Function to build an active customer community- Nurtured multiple Whatfix Advocates to speak at Public Forums- Active member of the Interview Panel to drive strategic hiring for the function
Dec 2018 - Sep 2021
Sr. Customer Success Manager
Conducting successful demo of the Product at the Pre-Sales StageOn-boarding new Clients Providing strategic advice to existing customersExpectation Management of the existing high-value customersEnsuring retention for all customersAct as a liaison between the customers and our Product TeamDevising and implementing Client Success Strategy for better utilization of the ProductProviding data-driven advisory to Clients to use the Product at its fullest potentialManaging feature release expectations
May 2018 - Dec 2018
Lead - Customer Success
Smartquest Capability Solutions
Managing and leading the team of Customer Success ManagersOn-boarding of new Clients Expectation Management of the existing high-value customersEnsuring retention for all customersProduct Implementation at Client SiteDevising and implementing Client Success Strategy for better utilization of ProductProviding data-driven advisory to Clients to use the Product at its fullest potentialManaging feature release expectations
Feb 2017 - May 2018
Learning Architect
• Determine, recommend and document instructional standards and strategies, learner engagement strategies, and evaluation plans• Interact and communicate with client and advise best practices and approaches for handling employee training and related content• Work with subject matter experts/customers to define appropriate and engaging instructor led training solutions including creative and interactive elements, testing and tracking• Understand, articulate and document clear learning objectives and behavioral outcomes• Effectively prioritize and manage multiple projects to completion and meet desired milestones• Analyzing and understanding content received from clients• Creating instructional design documents and initial query documents• Conceptualizing content treatment with the help of both narrative and visual media• Providing production support to both graphic designers and programmers• Reviewing outputs of developed courses and providing feedback to the development team
Jun 2016 - Feb 2017
Instructional System Designer
Jan 2015 - Jun 2016
Associate - Digital Media
Jul 2014 - Jan 2015
Management Trainee
Bridge And Roof Co. (India) Ltd.
Apr 2012 - May 2012
2 education records
Ankit P. education
Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Asutosh College, Calcutta University
Class 12, Business/Commerce, General
Calcutta Boys School
FAQ
Frequently asked questions about Ankit P.
Quick answers generated from the profile data available on this page.
What company does Ankit P. work for?
Ankit P. works for Wayground (formerly Quizizz).
What is Ankit P.'s role at Wayground (formerly Quizizz)?
Ankit P. is listed as Head of Customer Success at Wayground (formerly Quizizz).
Where is Ankit P. based?
Ankit P. is based in Bengaluru, Karnataka, India while working with Wayground (formerly Quizizz).
What companies has Ankit P. worked for?
Ankit P. has worked for Wayground (Formerly Quizizz), Pagarbook, Medical Break, Nova Benefits, and Whatfix.
How can I contact Ankit P.?
You can use AeroLeads to view verified contact signals for Ankit P. at Wayground (formerly Quizizz), including work email, phone, and LinkedIn data when available.
What schools did Ankit P. attend?
Ankit P. holds Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General from Asutosh College, Calcutta University.
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