Key Responsibilities • Lead Generation • Inquiry Generation• Quote• Negotiation • PO Verification• Finishes Discussion and finalisation• Managing project and delivery tracking • Ensuring Client Satisfaction • Collection and Hand Over

Key Learnings From the Internship • Housekeeping Operations • Complaint Handling • Quality and Inspection• Work Distribution • Residential Property Management• Workplace Safety Standards • Coordination

Client Name: Jefferson Capital Systems LLC, USAJefferson Capital is an analytically driven purchaser and servicer of consumer charged-off and bankruptcy accounts. • Analysis of debtor’s payment history. • Establishing contact with customers related to their bad debt.• Offering settlement on bad debts to resolve the accounts for once and all.• Verifying debtor’s information and updating new information on the account like Phone number, address, email, etc. • Skip tracing on the accounts where no contact has been established.• Taking payment through cards over the phone or helping customers with information related to various other payment modes. • Taking escalated calls where the customer has demanded to speak with a superior. • Documenting the accounts as per the outcome. • Sending out settlement or payment plan agreements to debtors through emails and regular mail. • Churning the account on regular basis and maintaining the data of accounts assigned on the desk. • Making report of daily work.

Client Name: American Express, USA• Taking follow-up for payments through the mail and calls on past due and charged off credit card accounts. • Providing payment plans.• Offering settlement and payments in parts. • Resolving disputes on the account related to charges, services, and policies. • Skip tracing on the accounts where the customer has not been contacted through the information provided on the account. • Contacting the law firm or debt consolidation agency for negotiation and settlements in case the customer is represented by an attorney or debt consolidation company. • Reading the disclosures to customers as per their state law. • Segregating the accounts as per their status. • Documenting the account for each and every activity on the account.

Client Name: SKY, United Kingdom• Answering customer’s queries through calls and emails. • Retention of customers and sales. • Resolving billing-related issues.• Explanation of bills and company policies.• Giving product-related information.• Escalating customer’s complaints and highlighting issues to concerned teams.• Coordination with engineering team for new installations and guide them in case of additional information is needed. • Booking of SKY TV pay-per-view events for customers and providing information related to the event. • Promoting new products. • Providing basic technical help and troubleshooting over the phone. • Upselling over-the-phone calls through various promotional plans.