Ankitha Mishra Email & Phone Number

Jubilee Hills

Working as a CRM Manager :Managing Customer Interactions: Overseeing all interactions with customers through various channels such as email, phone, social media, and in-person meetings.Resolving Customer Issues: Addressing and resolving customer complaints or issues in a timely and effective manner to maintain customer satisfaction.Creating Reports: Preparing and presenting reports on customer interactions, feedback, and satisfaction to senior management.Maintaining Customer Records: Ensuring all customer information and interactions are accurately recorded and updated in the CRM system.(Handling social media content)(Lead Management)(Project Management)(Appointment Scheduling)

Hyderabad, Telangana, India

Hyderabad, Telangana, India

1.Experienced in managing international and domestic tours & itineraries for customers.2.Led tours of up to 50 people to various destinations, ensuring safety and comfort of all participants.3.Provided historical and cultural knowledge of destinations resulting in increased engagement and satisfaction.4.Coordinated with transportation, destination team, accommodations, and other activities resulting in a seamless travel experience.5.Resolved issues and complaints in a timely and professional manner resulting in improved customer satisfaction.6.Maintained accurate records and financial reports resulting in improved financial performance.7.Received high marks from customers resulting in repeat business and referrals.8.Finally job is to make sure everything runs smoothly.