Ankit Khanduja Email & Phone Number

Gurugram, Hr, In

- Leading BPM, CS & Telecalling service vertical having end to end ownership from new client acquisitions, solution design, closures, contracting, Infra setups, technology configurations, service & SLA delivery. Building this new business vertical brick by brick.- Working for Emerging industries like Q commerce, Food Tech, Media Tech, Fintech to manage Customer service and BPM campaigns Major clients – Blinkit, Zomato, Swiggy, Viacom18, Amazon, Esme, Mediassist.- Helping Fintech brands to execute their route to market strategies like Merchant Acquisitions, Onboardings & Assisted Sales at scale – Pinelabs, Amazon Pay, Paynearby, Amazon Smartbiz etc.- Controlled Attrition at sub 7 % levels monthly- Helped brands like Samsung, Vivo, Oyo rooms, Titan etc. to manage their Market Operating prices and In store Customer experience- Expanded Herbalife to Tier II & Tier III cities with their Retail Experience Centers to streamline supply chain operations.- Jointly Spearheading the operations & delivery of a service vertical involving Managed service programs, GTM Executions & Retail & Compliance Audits- Responsible & own to close all sales efforts of the team to grow the business horizontally & vertically.- Leading a team of BDMs, PMs, Operations Heads & Managers.

Delhi, India

- Ventured the organization into a new LOB – Customer Support Services and responsible to drive profitability, carrying an EBIDTA target of 60 million for next 3 years with a constant eye on Return on Investment- Delivered 110 % of Net Gross Margin targets for the first year.- Positively impacted company's EBIDTA by 20 million INR in in last 2 years

Delhi, India

Gurgaon, India

- Led the Managed Sales & Field force programs for multiple enterprise clients like Microsoft (SMB), Acer & Apple India.- P&L ownership of 12 million NGM & 200 million revenue- Was responsible for Process control, GTM Readiness, Team Building & Guidance, Leadership reviews, Stakeholder management & Business Development

Gurgaon, India

- Took a plunge and joined this startup where we were focused to create alternate channels for Lifestyle & Apparel brands in the space of Personal care.- Successfully onboarded & delivered projects for brands like Chumbak, Austin Reed, Aanyaah, Max Fashion, Simon Carter, AND, Global Desi, Ed Hardy etc.- Explore the opportunities for Licensing, Buy & Sell and Distribution Model for domestic as well as international lifestyle & Cosmetics Brands, Handling CXO level sales pitch & negotiations.

Gurgaon, India

- Augmented Revenue & Gross Margins by 256 % in a span of 1 year- Was responsible for acquiring Shelf of Space through effective Visual Merchandising, Regular BTL activations, TOT & JBP Negotiations, charting out promo visibility calendar.- Worked out an effective GTM Strategy, appointed strong Trade distributors as Channel partners, Hired & developed efficient sales team.

New Delhi Area, India

- Spearhead the complete Business expansion strategy and introduced new channels to manage 100 super premium doors as Preferred partners, SIS, Exclusive Outlets, Kiosks & MBO’s.- Responsible for achieving 500 MN INR turnover, P&L Responsibility, Increasing Market Share, Marketing, Operations, Brand Management, Merchandising, People Management, Training, Strategy, Distribution, Online, Franchisee Management.- Introduced Brand into different regions and verticals and developed it into separate successful business units.- Got involved into stakeholder management with Brand principles at US.

New Delhi Area, India

- Was on a contractual role & spearheading Delhi NCR operation for professional products ‘division, handled the multi-layer sales through 5 distributors and a team of 6 sales representatives. Oversaw 350 preferred Salons (directly) including 15 Key Accounts, Primary Sales, and Credit Recovery from the Channel Partner

New Delhi Area, India

- Build & managed a team of 2 ASE’s, 12 SOs/NSOs, 8 Female Sales Executives and 2 Regional Trainers- Successfully achieved sales target for the assigned 8 territories involving 11 distributors with an average of 109 %

Management Development Program, Organizational Leadership

Executive Certificate In Marketing Analytics And Customer Valuation - Ecpmacv 2017, Marketing

Activities and Societies: Learned a lot through Exposure to Real life Harvard Case studies, Conceptual and Case based understanding.

Mba, Management, 7.41 Cgpa

Activities and Societies: Samarthak - A Non profit Organisation to encourage education among young society