I am a customer-centric, revenue growth champion, and mentorship prodigy, working as an Associate- Student Success at upGrad, the leading online higher education platform in India. I hold a Bachelor's degree in Accounting and Finance from the University of Mumbai, where I developed strong analytical and problem-solving skills.In my current role, I maintain an impeccable 95% ticket closure rate within SLAs, driving exceptional customer satisfaction with a remarkable 95% CSAT score. I am recognized as a top performer, achieving consistent revenue growth through strategic upsell opportunities. I also implement highly successful mentorship plans, inspiring an 80% completion rate and fostering a culture of continuous learning. Additionally, I lead transformative educational programs in Liverpool and London, empowering students with immersive success strategies. I proactively assume leadership responsibilities, providing invaluable insights for process improvement and automation.I am passionate about delivering exceptional customer experiences, optimizing sales processes, and empowering students to achieve their goals. I thrive in dynamic and collaborative environments, where I can leverage my communication, teamwork, and innovation skills. I embrace challenges and seize opportunities for personal and professional growth. If you're seeking an Associate- Student Success who can elevate your organization to new heights, let's connect! Together, we can drive excellence, efficiency, and growth.
-
Assistant Manager- ProgramUpgradMumbai, Mh, In
-
Senior Associate- Student SuccessUpgrad Apr 2024 - Present
-
Associate- Student SuccessUpgrad Oct 2021 - Apr 2024Maharashtra, India🚀 Customer-Centric | 95% SLA Compliance & 95% CSAT | Revenue Growth Champion | Mentorship Prodigy | Educational Innovator 📚🎯 Maintained an impeccable 95% ticket closure rate within SLAs, driving exceptional customer satisfaction with a remarkable 95% CSAT score. 💼🏆 Recognized top performer, achieving consistent revenue growth through strategic upsell opportunities. 💰🌟 Implemented highly successful mentorship plans, inspiring an 80% completion rate and fostering a culture of continuous learning. 🤝🌍 Led transformative educational programs in Liverpool and London, empowering students with immersive success strategies. 🎓💡 Proactively assumed leadership responsibilities, providing invaluable insights for product and service improvements. 📈
-
Sales ManagerWhitehat Jr Oct 2020 - Apr 2021Maharashtra, India🤝 Customer-Centric Sales Professional | Expert in K12 Process and Slot Booking | Sales Process Optimization | Team Leadership 🚀✨ Mastered the art of building and maintaining strong customer relationships, proactively identifying needs, and delivering tailored services. 💼🔧 Streamlined sales processes to perfection, driving enhanced customer acquisition and onboarding strategies for outstanding results. 📈👥 Supervised and mentored a dynamic team of 12 sales professionals, providing unwavering support and ensuring seamless client interactions. 🤝 -
Business Development ManagerRaj Jewellers Limited Apr 2018 - Oct 2020Maharashtra, IndiaCustomer Experience Expert | B2B Sales Guru | Team Leadership Pro | Cost-Saving Strategist | Safety Champion | Revenue-Boosting Innovator 💼🌟 Monitored and acted on customer feedback, revolutionizing processes for an unparalleled customer experience. 🚀💼 Successfully managed B2B sales, forging strong relationships and elevating satisfaction and retention rates. 🤝👥 Mentored and led 5 high-performing teams, surpassing key metrics and fostering a culture of continuous improvement. 🏆💰 Slashed contract expenses by a staggering 60% through tenacious vendor negotiations, boosting the bottom line. 💵🛡️ Identified and resolved unsafe practices, ensuring a safe and secure production environment for all. ✅💡 Pioneered revenue-increasing programs, motivating employees to become proactive problem solvers. 🎯🔄 Optimized staffing levels and workloads with expert work schedule management, maximizing productivity. 🔧 -
Account ManagerFlair Pen & Plastic Industries Apr 2015 - Aug 2017Maharashtra, India💼 Streamlined the entire accounting cycle, from information gathering to report preparation and book closing, ensuring seamless financial operations. Emphasis on accuracy and efficiency resulted in enhanced financial performance. 📈🤝 Maximized client satisfaction by identifying optimal adjustments, deductions, and credits, delivering value-added services that exceeded expectations. Client-centric approach cultivated lasting relationships. 🤝💡 Demonstrated a proactive approach in researching technical tax issues, providing valuable insights for consulting projects and ensuring tax compliance for the organization. 💡📊 Tracked financial progress effectively by creating comprehensive quarterly and yearly balance sheets, providing actionable data for strategic decision-making. 📊👥 Skillfully managed an 08-member employee team, fostering a collaborative environment while overseeing day-to-day accounting processes and ensuring financial precision. Team leadership led to increased productivity and team satisfaction. 👥💻 Proficiently handled accounting software Tally & 5M, harnessing technology for enhanced efficiency and accurate financial data management. 💻🔧 Spearheaded the establishment of a new department for Laser Machines, successfully introducing in-house laser marking on pens. This innovation led to process optimization, increased product value, and cost savings. 🔧 -
Customer Service RepresentativeJust Dial May 2014 - Feb 2015Maharashtra, India🤝 Interacted and communicated effortlessly with department personnel and the public, fostering positive relationships and ensuring smooth operations across all levels. 🌐📞 Thrived under the Inbound call process, effectively resolving queries from clients all over India with a focus on exceptional service delivery. 💼💡 Proven problem solver, consistently identifying and implementing solutions that improved operations and elevated overall customer experience. 🚀
Ankit Kitawat Education Details
-
Accounting And Finance
Frequently Asked Questions about Ankit Kitawat
What company does Ankit Kitawat work for?
Ankit Kitawat works for Upgrad
What is Ankit Kitawat's role at the current company?
Ankit Kitawat's current role is Assistant Manager- Program.
What schools did Ankit Kitawat attend?
Ankit Kitawat attended University Of Mumbai.
Who are Ankit Kitawat's colleagues?
Ankit Kitawat's colleagues are Hardik Chauhan, Manoj Bhupathi, Priyanshu Tiwari, Mohammad Akbar, Neha Luthra, Ashi Agrawal, Kavya Batra.
Not the Ankit Kitawat you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial