Senior Manager Customer Success
Current• Managing portfolio of Clients across various industries; helping them Build robust digital presence of their physical stores & drive huge revenue through our range of SaaS products & solutions. • Adding Value & Acheiving growth by implementing the right strategies leading to upsell/cross sell & retention.• Maintaining trusted relationship with the client & providing excellent consultative support to achieve overall customer health & growth. • Ensuring timely delivery of services, resolution of issues/tickets within turnaround time which lead to a high CSAT and NPS score. • Managing and tracking Key Performance Indicators (KPIs), to ensure overall business growth for assigned clients.• Working closely with cross functional teams & relevant stakeholders to deliver upon client’s requirements & expectations.