Ankitkumar Sharma Email & Phone Number

Ahmedabad Area, India

Provide onsite and remote technical support as well as troubleshooting task to solve software and hardware-related issues.I have onsite overseas technical troubleshooting work experience in Germany, South Korea, and the Netherlands.Assess the technical problems faced by the user and refer to catalogs and technical handbooks for deriving ways to resolve them.Work closely with the development team to improve products by sharing inputs based on observations made from on-field experiences.Maintain a record of problems faced by clients to provide recommendations during the process of new product design.Rendered product support as well as analysis by using Linux scriptingUsed SQL for data validating, troubleshooting, and monitoring purposesProficient in using the JIRA help desk and Confluence to generate and manage tickets to provide customer support.Performed QA testing tasks related to IoT hardware and softwareMentored junior colleagues and assisted them in the completion of projects.Handling Project management duties such as deployment planning, project design

Vadodara Area, India

Installed and repaired the electronic equipment, like quality control sensor system in field installations.Referred blueprints, schematics, manuals and other specifications for conducting smooth installation procedures.Abide by manufacturer’s specifications when installing or overseeing the installation of equipment.Worked closely with engineering personnel to resolve unusual problems in system operation maintenance.Provided guidance to workers for testing, tuning and adjusting equipment to obtain optimum operating performance.Debugged hardware problems, hardware testing, software testing, electrical problems, hardware modification related to the electronic sensor system. Keep the management in the loop regarding customer satisfaction, product performance, and suggestions for product improvements.