• Led a team to achieve strategic objectives.• Oversaw the execution of solutions based on Microsoft technologies and Databricks running on SAP.• Engaged with stakeholders to develop and implement effective solutions that meet organizational needs.

• Provided strategic guidance on technology integration and alignment with business objectives.• Consulted on the design and implementation of scalable software solutions for complex organizational needs.• Advised clients on best practices and modern frameworks for user-friendly web applications.

Leveraged advanced data analysis techniques to identify key trends, patterns, and insights that directly informed strategic decision-making processes.Conducted in-depth analyses to provide actionable insights, shaping the direction of ongoing and future initiatives.Developed and maintained comprehensive reports that utilized data visualization tools to create intuitive dashboards and presentations, clearly communicating complex data insights to stakeholders.Enabled leaders to make data-driven decisions with confidence by fostering alignment across teams through transparent progress and impact reporting.Actively contributed to strategic planning by assessing market conditions, evaluating competitors, and analyzing client needs to uncover growth opportunities and address potential challenges.Supported targeted growth initiatives by identifying promising areas for expansion and optimizing resource allocation based on data-driven insights.Focused on continuous improvement by regularly evaluating the effectiveness of strategies and recommending adjustments to ensure alignment with overarching business goals.

Led daily operations of a 24/7 business center, ensuring high standards and efficient service delivery.Oversaw property maintenance and managed contract negotiations to optimize facility operations and control costs.Fostered strong relationships within the business community to enhance client satisfaction and engagement.Expanded client base internationally by identifying market opportunities and generating new opportunities.Implemented efficient collections processes to manage and reduce outstanding debts, maintaining center profitability.Focused on delivering exceptional customer experiences, incorporating feedback to improve satisfaction and retention.Developed strategies for client renewals and retention, and advised on investment upgrades to support business growth.Managed HR processes, including recruitment, onboarding, and staff development.Implemented innovative solutions to drive operational efficiency and enhance service quality.

In my role as a Service Delivery Manager at IndusInd Bank in India, I effectively managed banking operations, drove branch revenue through innovation solutions, and set up a new branch within a year. I also acted as the custodian of DBM and BM in their absence, resolving client queries and complaints promptly to ensure customer satisfaction. My expertise in Banking Products allowed me to provide valuable support to clients. • Managed banking operations and accounts to drive branch revenue• Set up a new branch within 1 year• Acted as custodian of DBM and BM in their absence