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Ankit Menon Email & Phone Number
Technical Account Manager
at
Newfold Digital
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Account Manager
Location
Mumbai, Maharashtra, India
Company size
Who is Ankit Menon? Overview
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Quick answer
Ankit Menon is listed as Technical Account Manager at Newfold Digital, a with 4072 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Ankit Menon.
Ankit Menon previously worked as Senior Product Support Specialist at Newfold Digital and Sr Web Solution Specialist at Newfold Digital Formerly Endurance Group. Ankit Menon holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Mumbai University Mumbai.
Company email context
Email format at Newfold Digital
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Newfold Digital
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Profile bio
About Ankit Menon
Experienced Senior Solutions Specialist with a demonstrated history of working in the internet industry. Skilled in Domain management, Website security, Google Workspace and Linux server technologies.- Monitor and report on key performance indicators (KPIs) such as ticket resolution time, customer satisfaction (CSAT), Net Promoter Score (NPS), first response time, etc.- Identify trends in support requests and work on proactive measures to reduce ticket volumes and improve service quality.- Implement and track improvements in the support process to enhance efficiency and effectiveness.
Current workplace
Ankit Menon's current company
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Newfold Digital
5 roles
Ankit Menon work experience
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Senior Product Support Specialist
• Handle all tickets Via Salesforce with good efficiency to provide support within the SLA and participate in 24*7 rotating shifts.• Escalate, follow up, and fix recurrent issues in a timely manner by creating JIRA tasks for the respective teams and by coordinating with product/development teams.• Proactively monitor product/services/site performance, uptime, and availability analyze logs/metrics, and recommend/contribute to fixes.• Documented solutions for recurring issues so as to reduce the time taken to resolve various issues.• Analyzing Inbound/Outbound logs, and bounce-back messages to resolve issues around email deliverability. Resolve email client configuration issues. • Excellent understanding of SMTP, HTTP, FTP, IMAP, and POP.• Provide high-quality, responsive, and professional support to customers via various channels (email, chat, phone, support tickets).• Demonstrate in-depth knowledge of hosting services (such as shared hosting, VPS, dedicated servers, cloud hosting) and associated technologies (cPanel, WHM, DNS, SSL, etc.).• Identify opportunities for process automation and optimization to reduce manual efforts and improve response times.
Sr Web Solution Specialist
Feb 2020 - Apr 2023
Senior Associate
Sep 2013 - Feb 2020
Associate
Nov 2011 - 2013
1 education record
Ankit Menon education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Ankit Menon work for?
Ankit Menon works for Newfold Digital.
What is Ankit Menon's role at Newfold Digital?
Ankit Menon is listed as Technical Account Manager at Newfold Digital.
Where is Ankit Menon based?
Ankit Menon is based in Mumbai, Maharashtra, India while working with Newfold Digital.
What companies has Ankit Menon worked for?
Ankit Menon has worked for Newfold Digital, Newfold Digital Formerly Endurance Group, Sitel, and First Source Solution.
How can I contact Ankit Menon?
You can use AeroLeads to view verified contact signals for Ankit Menon at Newfold Digital, including work email, phone, and LinkedIn data when available.
What schools did Ankit Menon attend?
Ankit Menon holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Mumbai University Mumbai.
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