Ankit Mittal (Pmp)® Email & Phone Number

Gurugram, Hr, In

India

Business Planning and Strategy Lead (Inspare, 4W PV Segment Aftermarket Spare Parts)1. Part of leadership team to successfully build the business vertical from ideation, planning, launch and scaling to 4 big warehouses in NCR and satellite cities within span of 9 months2. Building and Launching the Private Label in selective categories with ~40% targeted margin3. Key strategy role in collaborating with alliances partners for Inspare vertical, 4W PV segment aftermarket spare parts business4. Building the end to end supply chain with aftermarket spare parts manufacturers in 4W PV segment5. Leading the ~ 20 Cr procurement, pricing strategy and business operations with focus on trading margin across ~ 30 brands6. Focus on MoM improvement in trading margin to build the new vertical on profitability trend with 20% target baseline6. Go to market strategy role in launching new private label brands across different categories7. Plan out the procurement charter in alignment with sales team to keep the robust supply chain with focus on key metrics i..e Inventory DOH, Fill Rate %, StockOut % etc

India

Head - Customer Experience1. Driving quarterly business reviews with key focus on metrics/KPIs with target based approach 2. Define and optimize the processes with focus on customer centric metrics i.e. CSAT, First Time Resolution etc.3. Initiating key projects with partners to plug out the process gaps and enhance customer experience by 2X4. Leverage product automation inline with self-serve journey and automated communication across loan life cycle

India

Digital Journey - Product Management 1. Designed a coherent product vision and roadmap for digitizing post disbursal loan journey (Loan Management System)2. Define & drive product roadmap with focus on customer pain points and business processes 3. Design the sprint prioritization framework based on measurable business impact and build the user centric product features4. Leverage metrics/KPIs based approach to drive product features enablement and adoption5. Leading a team of product/senior business analysts to enable the MVP product and enable integrations layers on MVP platform6. Explore, evaluate and finalize the third party vendor to enable digital journey with focus on business needs7. Measurable business impact in terms of double digit reduction in CeX Grievances and operational TAT across BUsBusiness Strategy - Growth1. Design and strategize different models i.e. Risk based ROI pricing framework with business premium levers, Lead Prioritization model etc.2. Leverage cohort based analysis and drive pilot projects to optimize the business strategies3. Define KPI/Metrics for different business funnels and enable decision making across the customer lifecycle4. Design risk framework with wider stakeholders like Early Warning Framework to reduce delinquency on disbursed loan portfolio

Bangalore

A. Data Analytics – Data Insights & Growth1. Holistic business view in terms of Key metrics and KPIs to senior leadership team2. Designed data science models with built-in business intelligence to drive regional and central growth initiatives3. Predictive modelling using techniques Linear, Logistics Regression, Random Forest for Sales Performance Analytics4. 360 degree view with data oriented consulting approach in Customer Success areas 5. Built thresolds based business simulator for Delivery team with capability to improve CXSAT score by 10 pts.6. Primary/Secondary Research to provide visibility to senior management about industry trends and competitors7. Upsell Analytics with outcome of $2.8 Billion business opportunity in Cisco Support Services8. Define business health visibility metrics with different levers in collaboration with cross-functional teamsB. Business Process Consulting – Global Shared Operations1. Executed Program Roadmap Strategy with an outcome of sustainable pre-sales engagement business model2. Streamlined Global Program metrics with the consultation of pre-sales and sales teams for process governance and operational KPIs3. Defined, socialized and leveraged Program Success Factors with stakeholders for process re-engineering4. Designed and standardized Quarterly Business Review Decks and Monthly Executive Decks5. Partner with business teams to identify opportunities to improve and scale up business efficiency6. Achievement – Awarded “Connected Recognition” multiple times by senior managementC. Innovation - Scalability and Transformation1. Innovative solutions with team i.e. Business Simulators, Analytics News Bulletin, What-If business scenarios etc.2. Leveraged multi-source data analytics to identify opportunities and analyze issues3. Optimize the weekly/monthly reports portfolio by 40% by leading reports automation using Tableau

Gurgaon, India

Project - Optimization of Manpower Productivity and Reduction in Depot Operational Cost1. Analyzed current redistribution network and implemented significant changes to improve stock availability2. Revamped distribution logic from Forecast Based Push to Norm Based Replenishment to reduce forecast error3. Projected 50% reduction in secondary freight that will have an annualized impact of INR 1.8 crore4. Optimized the depot manpower productivity by designing an efficient work-load distribution roadmap

Gurgaon, India

1. Worked as middleware technology consultant for a leading insurance’s company project2. Engaged with client and vendor partners to improve performance for business applications 3. Understand new requirements on environment creation and configuration changes4. Facilitated change management in collaboration with development teams to ensure smooth functionalityAchievement - Developed comprehensive framework and mentored colleagues on middleware technologies

Gurgaon, India

1. Worked in middleware domain on IBM Websphere and ORACLE Weblogic for a Custody Solutions project2. Coordinated with different teams across the globe to ensure time bound code deliveries to the client3. Engaged with client and Oracle Support Team to improvise the performance of existing business applications4. Planned and mapped process for disaster management and crucial recoveries through backup management5. Optimized functioning of the application against failures through constant monitoring and status reportingAchievement:1. Awarded ‘Appreciation Certificate’ for outstanding performance in the project

Master Of Business Administration (M.B.A.), General Management, 8.75 Out Of 10

Activities and Societies: 1. Member, Systematics Club, SJMSOM, IIT Bombay and have a responsibility to organize sessions for peers.

B-Tech, Electronics & Communication, 9.35 - Batch Topper In 1St And 2Nd Semester

Activities and Societies: Hold the position of Hostel Representative during graduation. Awarded 2nd prize in Stage Play at Effervescence.

Intermediate(10+2), Non-Medical, 91.6%

Matriculation

Activities and Societies: Drama competitions and GK Quiz competitions