- As a Digital CSM, using a tailored method to develop an adoption campaign after analyzing the customer experience.- Creating a proactive digital adoption campaign using the Gainsight tool by comprehending the business plan for boosting product usage and customer engagement.- Developing dashboard and data-driven call-to-action for customers based on their overall usage of the product and features, assisting CSMs to mitigate risk and increase retention.

- Working with Professional Services Team, understanding customers' use-case and converting them into technical solutions.- Providing user training to ensure product adoption, addressing product related queries in a timely manner and customer support. - Analyze customers' needs and suggest upgrades or additional features to meet their requirements.- Working with Internal Stakeholders for identifying and developing new features.- Maintaining strong customer relationships and ensuring customer satisfaction.

- Working as a Digital CSM, analyze the customer journey and build a proactive digital communication strategy- Using CS Tool Gainsight, to streamline customer's experience, continuously improving upon each step within each phase of the customer journey.- Working on strategic initiatives for customer engagement, where we can discuss their utilization of TIBCO products; resulting in customer satisfaction, retention, and growth.

- Worked on 250+ accounts for Small & Medium Business Cohort- Understanding customer's Use-Case and providing them with customized Onboarding sessions and ensuring maximum adoption and utilization of the iMocha platform to achieve their business goals- Worked with cross-functional teams(product, support, engineering, sales, etc) and acted as a point of contact via Hubspot to ensure customer's issues/queries are addressed and resolved in a timely manner- Helping Account Management Team with cross-selling and up-sell opportunities by demonstrating product offerings depending on the customer's needs- Responsible for getting multiple Customer Advocacies in multiple formats through multiple channels

- Worked with 4 Mid-Market accounts and helped them adapt to the Capillary platform for Campaign Management and Loyalty Program- Worked on JIRA Tool for tracking Change Requests from customers and also reporting any bugs- Efficiently used technical troubleshooting skills to resolve customer's issues to achieve their respective business goals- Channelizing analytical skills for Campaign Data, CRM Entries, Loyalty programs, etc. to produce reports and polished presentations highlighting findings and recommending changes as needed

- Involved in implementation and adoption of cloud-based ERP and CRM system TCS ION to streamline manufacturing processes of order management, finance, and accounts- Worked on process alignment along with multiple stakeholders and gave end-users training- Worked on Business Intelligence tool Qlik Sense to model trends by developing KPI metrics from raw data and automated Business Performance Dashboard resulting in 30% time saved and track improvements for organizational efficiency

Project undertaken at Hitech Group as part of MCA Final Year Internship1) MEETING ROOM APPLICATION: A web based project on Meeting Room Application for Hitech Group Limited. It is used for blocking meeting room for conducting meetings. It manages all the information of current status of meeting rooms along with the meeting participants and duration.Language : PHP RDBMS : MYSQL Operating System : Windows Server 2008.Roles & Responsibilities: o Conducted detailed analysis of requirements.o Prepared detailed designing of the system.o Worked on converting the user requirements into actual application.o Testing of the application.o Implementation of the application.o Post implementation maintenance.