• Estimating and communicating resource requirements, milestones, issues, and project activities within different levels of the organization to create detailed project schedules, using industry standard methodologies.• Responsible for planning, review, and execution of operations level and engineering level small, medium, and large-scale projects. Review implementation plans for medium to large deployments and work with business for schedule of activities keeping all change management process in check.• Responsible for Solution, Design and Architecture of Cloud Infrastructure, which hosted on AWS and using multiple AWS Services.• Manage daily operations and support of AWS Cloud Infrastructure and Data Center Operations. • Build and configure a virtual data center in the Amazon Web Services cloud to support Enterprise Data Warehousing hosting including Virtual Private Cloud (VPC), Public and Private Subnet, Security Group, NACL, Route Tables, Elastic Load Balancer. • Responsible for launching Amazon EC2 Cloud Instances using Amazon Web Service and configuring launched instances with respect to specific applications and regions. • Configuring and managing application on AWS platform using EC2 instances and configured the storage on S3 bucket. • Responsible for managing S3 buckets, policies and the IAM role-based policies. • Designing & Consulting Guardrails and Hardened AMI adoption.• Migration of on premises infrastructure to AWS Cloud.• Helping organization to be security compliant and keeping data & infrastructure secure.• Knowledge and understanding of relevant legal and regulatory requirements, such as SOC2, HIPAA, Data Protection, etc.• Responsible for managing all Audit requirements by taking care of external SOC2, HIPAA and GDPR Audits.• Responsible for conducting and managing Disaster Recovery of our Cloud Infrastructure as per Audit Standards.

• Providing situational awareness and decision support capability on the day of operations and enhance communication between all Stakeholders at the hub by delivering -One source and One Common View of the hub operations for all stakeholders.• Gathering, documenting, and managing business requirements, project scope, objectives, deliverables, risks, and dependencies across the various functional teams, involving all relevant stakeholders to support a highly collaborative work environment and ensure technical feasibility.• Estimating and communicating resource requirements, milestones, issues, and project activities within different levels of the organization to create detailed project schedules, using industry standard methodologies.• Designing the Citrix Implementation/Architecture of various accounts.• Migration of VDI from XenDesktop 5.6 to XenDesktop 7.x• Migration of legacy Citrix environments to Citrix 6.5/7.x successfully. • Managing a team who is responsible for Administration and Managing of Cloud infrastructure like AWS EC2 Instances, S3 Buckets, IAM Roles & Policies.• Working with Global leads and client team to understand the requirement and ensure Architecture and Design of Cloud Infrastructure.• Implemented and maintained the monitoring and alerting of production and corporate servers/storage using AWS Cloud watch.• Managing IAM accounts (with MFA) and IAM policies to meet security audit & compliance requirements.

• Designing the Citrix Implementation/Architecture of various accounts.• Migration of VDI from XenDesktop 5.6 to XenDesktop 7.6• Migration of legacy Citrix environments to Citrix 6.5/7.x successfully.• Projects: Plan, resource, manages & delivers as per PMO schedule.• Analysis, review & Reporting: Provide monthly/quarterly MI to all the stakeholders including trend analysis, resource utilization, system uptime etc.• People Management: Hiring talent, motivate to deliver best, objective setting, create developments plans, provide feedback, conduct appraisals, mentoring staff, training staff on new technologies, delegation, assist in retaining high performers etc.• Technical and project documentation: Create and update project documents like knowledge base, Terms of Reference, Statement of Work, ITIL Process Management documents etc.• ITIL Process Design & Implementation Process Design and Optimization for Incident, Change and Problem management. Responsible for end to end transfer & transformation of project updates. Continuously drive for efficiency, improvements and excellence in Service Delivery.

• My responsibilities were to manage a team members to manage project delivery including Citrix farm ever-greening, application migrations, Citrix Farm upgrades, App-V sequencing of applications, provide level 3 BAU support etc. for a total of 2,000+ production servers hosting more than 2,600 applications in different Citrix farms accessed by over 25,000 users located in 32 different countries.• Providing level 2 and level 3 support of the Citrix environment (Both XenApp 6.5 and XenApp 4.5).• Handling Implementation and support of Citrix over production environment for multiple clients as per their requirements.• Projects: Plan, resource, manage & deliver as per PMO schedule.• Technical and project documentation: Create and update project documents like knowledge base, Terms of Reference, Statement of Work, IT Service agreement, BCP documentation, ITIL Process Management documents etc.

• Team Member and Level 2 Senior Systems Engineer for PMHS (Prophet).