Responsibilities: Troubleshooting the issues with the application which includes remotely to customer site or working livewith customer on the WebEx session. Working on the replication issues for customer which is a high data availability method. Working with application team sometimes in order to verify whether the issues faced by them is fromstorage end or the application end. Analyzing logs related and providing solutions accordingly. Interoperability of software and issues. Backup and restore, moving data sometime from disaster recovery sites Working on data regeneration task which helps in the maintaining data integrity. Working on the node upgradation and node troubleshooting which includes installation of them. Ability to learn and acquire new technologies as needed. Mentoring team members in troubleshooting to achieve the Customer satisfaction. Consulting with L4/Engineering team for DU/DL or very critical issues. Preparing the consultationdocumentation. Preparing the SR report, action plan for complex issues. Support 24x7 as per project's requirement. Maintain day to day status of cases/SRs. Conducting process and technical knowledge sessions with all team members in regular basis so thateveryone is aware of the project related activities as well technical expertise. Report the current project status to the respective management authorities.