- Leading onboarding for RemoteSpark, collaborating with technical teams to integrate software and hardware in alignment with IT protocols.- Responsible for growing Industrial book of business and strategic accounts, driving growth and fostering long-term client relationships.- Driving use case discovery to increase adoption, stickiness, and hence driving renewals.

- Owned a revenue portfolio of $1M across 25 Key Accounts in the North American region, overseeing adoption, retention, and expansion initiatives- Exceeded renewal and up-sell targets, driving substantial revenue growth and ensuring high levels of client satisfaction.- Delivered technical presentations, oversaw retention and expansion for small and medium-sized enterprises (SMEs) in Fintech, and collaborated with sales teams for pre-sales demonstrations.- Executed the seamless… Show more - Owned a revenue portfolio of $1M across 25 Key Accounts in the North American region, overseeing adoption, retention, and expansion initiatives- Exceeded renewal and up-sell targets, driving substantial revenue growth and ensuring high levels of client satisfaction.- Delivered technical presentations, oversaw retention and expansion for small and medium-sized enterprises (SMEs) in Fintech, and collaborated with sales teams for pre-sales demonstrations.- Executed the seamless implementation of web, mobile and API solutions for multiple clients, consistently meeting or exceeding project timelines, resulting in a 20% reduction in onboarding time and a subsequent boost in customer satisfaction.- Increased product adoption growth by a median of 4% through needs gathering, tailored onboarding, continuous engagement, and mapping solutions for customer use cases.- Established best practices for the implementation team, improving overall project delivery timelines by 25%, reducing errors by 15%, and significantly enhancing team efficiency.- Led various internal projects where I collaborated with product and engineering teams to brainstorm solutions for increasing product use, enhancing important metrics, and improving overall customer satisfaction. Show less

- Facilitated seamless customer onboarding, implementation, and comprehensive training on the software platform. - Successfully delivered ERP implementation projects for new clients and provided product training, launching major clients within a short time frame.- Tracked, extrapolated and interpreted customer data using Python, SQL and Excel to report customer behaviors and state-wide retention numbers.- Acted as the main point of escalation for customer issues both technical and… Show more - Facilitated seamless customer onboarding, implementation, and comprehensive training on the software platform. - Successfully delivered ERP implementation projects for new clients and provided product training, launching major clients within a short time frame.- Tracked, extrapolated and interpreted customer data using Python, SQL and Excel to report customer behaviors and state-wide retention numbers.- Acted as the main point of escalation for customer issues both technical and non-technical, conducting troubleshooting and ensuring prompt resolutions.- Conducted business reviews using CRM programs and identified opportunities for upselling and cross-selling additional services, achieving a 15% increase in average customer account value and contributing to a 25% growth in overall revenue from existing accounts. Show less

- Played a pivotal role in scaling the startup from inception to $1 million in revenue.- Spearheaded comprehensive solutions engineering, customer success and project management efforts for a B2B SaaS(ERP) company targeting the Field Service Workers industry in North America.- Oversaw execution of multiple projects, and substantial client implementations, providing a seamless transition for clients. Included supporting integrations with Quickbooks, SAGE, Xero, Twilio, Stripe. -… Show more - Played a pivotal role in scaling the startup from inception to $1 million in revenue.- Spearheaded comprehensive solutions engineering, customer success and project management efforts for a B2B SaaS(ERP) company targeting the Field Service Workers industry in North America.- Oversaw execution of multiple projects, and substantial client implementations, providing a seamless transition for clients. Included supporting integrations with Quickbooks, SAGE, Xero, Twilio, Stripe. - Collaborated seamlessly with cross-functional teams, including sales, marketing, dev and product management, to align customer needs with the project's strategic goals.- Fostered a culture of technical solutions engineering, streamlining processes by seamlessly integrating functional teams. Show less

- Owned full-stack customer success which included implementations, support, and long term project success responsibilities.- Oversaw a team of 5 developers assisting in building solutions for a portfolio of some of the largest home service franchise customers in the North American market.- Helped incorporate product changes to drive customer engagement and retention by 20%. This included post-sale consulting.- Managed benchmarks, product demonstrations and testimonials for… Show more - Owned full-stack customer success which included implementations, support, and long term project success responsibilities.- Oversaw a team of 5 developers assisting in building solutions for a portfolio of some of the largest home service franchise customers in the North American market.- Helped incorporate product changes to drive customer engagement and retention by 20%. This included post-sale consulting.- Managed benchmarks, product demonstrations and testimonials for performance evaluation and NPS 80% QOQ.- Supported market research activities, including metrics and requirements development and risk management.- Closely tracked user engagement via data and metrics in order to identify suggestions, improvements, and identify up-selling opportunities. Show less