-Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures-Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff-Helping resolve guest complaints and booking and billing issues-Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments-Recruiting and hiring new hotel staff to fill vacant positions-Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings-Maintaining the hotel's physical properties and arranging for repairs, if necessary-Planning and implementing hotel marketing campaigns to attract new guests-Overseeing the process of changing ownership of the property and take care of part of the process.

-Maintained executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.-Assist in planning company events, meetings, luncheons, and employee team building activities or special projects as needed-Provided high level administrative support to Executive Partner, Attorneys, and Staff-Answer phone inquiries, direct calls and provide basic information-Oversee mail deliveries, packages, and couriers

• Receptionist/Director of First Impressions-Answer all incoming calls, greets all guests and organizes the conference room schedule.• Order office supplies and compile a spreadsheet for accounting to allocate costs by department.• Work in SpaceMaster to pull invoices for accounting and also to place Fictitious Business Name ads in the paper.• Trained to put together the Daily Sales Report in Excel.• Organize the Publishers’ Meetings.• Distribute and send all mail as well as schedule couriers.

Proficient in Opera, HotSOS, GoConcierge, Whistle, and Crew• Train, direct of work, resolve issues/problems and coach and counsel the team• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of service• Use suggestive selling techniques to upsell, increase occupancy and revenue• Outstanding customer care/service, maintain friendly, cheerful, and courteous demeanor always.

Manage daily invoices, monitor customer account details, apply payments• Prepare weekly aging reports and corresponding documents• Work with Sales team to coordinate and resolve client issues• Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data